Worst Bank In Canada Worst Bank In Canada. I unfortunately became an RBC customer following HSBC Canada's departure. Roughly two weeks later, I receive a cold email from them asking me about my tax residency. I called RBC to ask some questions about the form and I was treated like an idiot during the call. I told the RBC employee on the call that his answers were not helping me and he became very arrogant and said bye-bye and hung up the phone. Unbelievable! My parents were previously RBC clients and when my father passed away, they gave my mom an unbelievable hassle to handle my dad's accounts. At that time I was not an RBC client, but was helping my mom handle matters related to my father. I asked the RBC employee why she was making everything extra difficult and she said she was following policy. A few months later my mom went to RBC to withdraw her funds from the account and the teller inquired why. My mom replied that it was due to a horrible experience dealing with RBC. The teller didn't respond and handed my mom her funds. In the end my mom moved all her business to Scotia Bank and was treated with dignity and trust. Overall, RBC treats their clients like criminals and morons. I never thought a bank would cause my life so much drama and the sad part is that even though the RBC employees know you are unsatisfied they just ignore it.

Would give this bank 0 if I could Would give this bank 0 if I could. Archaic and outdated systems. I am European and moved to Canada… I feel like I have gone back to the 1990s for banking! Also I have had 4x fraud on my accounts since banking here. Their online service is a joke and decides when and where it will decide to work. Unfortunately all Canadian banks seem behind the times…. Cheques?!!! Who uses cheques anymore? This country really needs to upgrade its banking systems.

DONT SIGN UP WITH THEM DONT SIGN UP WITH THEM! I hate dealing with this company for anything, car loan, credit cards, personal banking, going into a branch. They are the worst bank I have ever had to deal with. I cannot wait until my car loan is paid off so I can never have to do business with them. They have made all processes way more complicated then it needs to be, their branch in Maple Ontario has the longest wait times, and are not very polite, or easy to deal with. I would never recommend this bank for anyone. All their money spent on ads are just a smoke show. Too bad, they have a good Marketing depart, but everything else about this bank is terrible. I have been slowly closing all my accounts with them.

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

RBC does not communicate at all RBC Canadian bank did not communicate any updates with me with any issues. They do not call or email to you any new information. After my earlier appointment with them, they dragged the time until i could not act anymore protecting my money and they closed my complaint as resolved after 2 hours of starting it without speaking or emailing to me. RBC Bank advisor Karan Kumar MOLLAY apologized for lies as RBC customer service told me reading their notes but NOT TO ME. He did not call me or replied to my email. Whoever he apologized is a mystery that needs to be solved. I lost lots of money because of my trust in this financial institution RBC and trust in Karan Kumar MOLLAY.