Worst Bank In Canada Worst Bank In Canada. I unfortunately became an RBC customer following HSBC Canada's departure. Roughly two weeks later, I receive a cold email from them asking me about my tax residency. I called RBC to ask some questions about the form and I was treated like an idiot during the call. I told the RBC employee on the call that his answers were not helping me and he became very arrogant and said bye-bye and hung up the phone. Unbelievable! My parents were previously RBC clients and when my father passed away, they gave my mom an unbelievable hassle to handle my dad's accounts. At that time I was not an RBC client, but was helping my mom handle matters related to my father. I asked the RBC employee why she was making everything extra difficult and she said she was following policy. A few months later my mom went to RBC to withdraw her funds from the account and the teller inquired why. My mom replied that it was due to a horrible experience dealing with RBC. The teller didn't respond and handed my mom her funds. In the end my mom moved all her business to Scotia Bank and was treated with dignity and trust. Overall, RBC treats their clients like criminals and morons. I never thought a bank would cause my life so much drama and the sad part is that even though the RBC employees know you are unsatisfied they just ignore it.

DONT SIGN UP WITH THEM DONT SIGN UP WITH THEM! I hate dealing with this company for anything, car loan, credit cards, personal banking, going into a branch. They are the worst bank I have ever had to deal with. I cannot wait until my car loan is paid off so I can never have to do business with them. They have made all processes way more complicated then it needs to be, their branch in Maple Ontario has the longest wait times, and are not very polite, or easy to deal with. I would never recommend this bank for anyone. All their money spent on ads are just a smoke show. Too bad, they have a good Marketing depart, but everything else about this bank is terrible. I have been slowly closing all my accounts with them.

I visited this branch today and… I visited this branch today and unfortunately had a disappointing experience with one of the attendants. Despite being visibly pregnant and in need of assistance, the staff refused to attend to me and directed me to join the long queue. As a pregnant woman, standing for extended periods can be uncomfortable and even potentially harmful. It was disheartening to see a racism at play and a lack of consideration for customers' needs from a woman, especially when it comes to basic accessibility and empathy. I believe that customer service should prioritize the well-being of all clients, particularly those who may require additional assistance due to their circumstances. I hope that they will take steps to improve their customer service policies and ensure that all customers are treated with respect and consideration, regardless of their situation. Pregnant women, along with other vulnerable groups, deserve to feel valued and supported during their interactions with the bank.

Would give this bank 0 if I could Would give this bank 0 if I could. Archaic and outdated systems. I am European and moved to Canada… I feel like I have gone back to the 1990s for banking! Also I have had 4x fraud on my accounts since banking here. Their online service is a joke and decides when and where it will decide to work. Unfortunately all Canadian banks seem behind the times…. Cheques?!!! Who uses cheques anymore? This country really needs to upgrade its banking systems.

sucks when calling the cs sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.