Would give this bank 0 if I could Would give this bank 0 if I could. Archaic and outdated systems. I am European and moved to Canada… I feel like I have gone back to the 1990s for banking! Also I have had 4x fraud on my accounts since banking here. Their online service is a joke and decides when and where it will decide to work. Unfortunately all Canadian banks seem behind the times…. Cheques?!!! Who uses cheques anymore? This country really needs to upgrade its banking systems.

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

RBC is absolutely disgusting and their… RBC is absolutely disgusting and their policy’s make no sense. I have been doing business with them for 3+ years and I wanted to increase my credit limit from 1000 to 3000 and they wanted 3000 cash for collateral. Criminal. I have a great credit score for my age (21). They preach how they help small businesses but fail to do so. I hope no future small businesses does business with this criminal organization again.

Prepayments toward Principal Prepayments toward Principal The way RBC apply mortgage prepayments are so delayed . From the day they receive prepayments towards principal to the day they apply it , upto 5 days ! And the last time , they missed doing it . Check out also how your prepayments are applied towards the principal . Math is often wrong . RBC is not so trustworthy . So check everytime how your mortgage payments applied towards your principal

Worst Bank In Canada Worst Bank In Canada. I unfortunately became an RBC customer following HSBC Canada's departure. Roughly two weeks later, I receive a cold email from them asking me about my tax residency. I called RBC to ask some questions about the form and I was treated like an idiot during the call. I told the RBC employee on the call that his answers were not helping me and he became very arrogant and said bye-bye and hung up the phone. Unbelievable! My parents were previously RBC clients and when my father passed away, they gave my mom an unbelievable hassle to handle my dad's accounts. At that time I was not an RBC client, but was helping my mom handle matters related to my father. I asked the RBC employee why she was making everything extra difficult and she said she was following policy. A few months later my mom went to RBC to withdraw her funds from the account and the teller inquired why. My mom replied that it was due to a horrible experience dealing with RBC. The teller didn't respond and handed my mom her funds. In the end my mom moved all her business to Scotia Bank and was treated with dignity and trust. Overall, RBC treats their clients like criminals and morons. I never thought a bank would cause my life so much drama and the sad part is that even though the RBC employees know you are unsatisfied they just ignore it.