RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

I have a bank draft cheque asking to be… I have a bank draft cheque asking to be cancelled and return back the amount to my chequing accnt..process was 15days the cash will return but the hell almost two monts still waiting follow-up to the branch fall in line..that i realized that my bank for 12 years is very disappointing…this institution is not good for business not to help but yo oppressed you!

My visa card got hacked while visiting… My visa card got hacked while visiting Europe , so they text me to verify some transaction and asked me to call. Called 4 times and each time waiting 30 minutes on line and after 15 minutes interrogation, finally they said they have to cancel the card , and they will send me one to my adress , waited for 3 weeks but I received nothing , I called again , waiting in line and detailed interrogation again , they said sorry they don’t know what happened and they will send me by courrier within 2 days , waited for a week and received nothing!!!! Called again went through the whole process again !!!! They said will send you the card by ups , should get it within 2 days !!!lost faith

Terrible services I gave one start because I could not give a negative one. RBC’s system did not perform well with the merger with HSBC. None of my preset payments went through on the April 1st. I went to the branch, contacted my account manager, related staff in RBC, no one really helps …no real person at call center… it’s shameful this largest Canadian bank. It is even embracing its CEO boasted to media saying the bank will put the clients on priority… anyway, today is April 11, RBC still cannot give me a timeline when the problem will be solved.

I visited this branch today and… I visited this branch today and unfortunately had a disappointing experience with one of the attendants. Despite being visibly pregnant and in need of assistance, the staff refused to attend to me and directed me to join the long queue. As a pregnant woman, standing for extended periods can be uncomfortable and even potentially harmful. It was disheartening to see a racism at play and a lack of consideration for customers' needs from a woman, especially when it comes to basic accessibility and empathy. I believe that customer service should prioritize the well-being of all clients, particularly those who may require additional assistance due to their circumstances. I hope that they will take steps to improve their customer service policies and ensure that all customers are treated with respect and consideration, regardless of their situation. Pregnant women, along with other vulnerable groups, deserve to feel valued and supported during their interactions with the bank.