I have a bank draft cheque asking to be… I have a bank draft cheque asking to be cancelled and return back the amount to my chequing accnt..process was 15days the cash will return but the hell almost two monts still waiting follow-up to the branch fall in line..that i realized that my bank for 12 years is very disappointing…this institution is not good for business not to help but yo oppressed you!

Worst bank ever! I am a HSBC customer cutover to RBC. The cutover has been the WORST EXPERIENCE for me with any bank. Problems have been an everyday event. Regardless of cutover related problems RBC's etransfer using Android is a persistent problem. I just does not work. I suggest RBC employees to resign enmasse and move to another bank because RBC is due to shut down as customers like me will talk with moving their money to another better bank. That said, why would RBC not be the worst bank in Canada when its CFO was busy having an affair with one of her junior employees!

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

DONT SIGN UP WITH THEM DONT SIGN UP WITH THEM! I hate dealing with this company for anything, car loan, credit cards, personal banking, going into a branch. They are the worst bank I have ever had to deal with. I cannot wait until my car loan is paid off so I can never have to do business with them. They have made all processes way more complicated then it needs to be, their branch in Maple Ontario has the longest wait times, and are not very polite, or easy to deal with. I would never recommend this bank for anyone. All their money spent on ads are just a smoke show. Too bad, they have a good Marketing depart, but everything else about this bank is terrible. I have been slowly closing all my accounts with them.

sucks when calling the cs sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.