Would give this bank 0 if I could Would give this bank 0 if I could. Archaic and outdated systems. I am European and moved to Canada… I feel like I have gone back to the 1990s for banking! Also I have had 4x fraud on my accounts since banking here. Their online service is a joke and decides when and where it will decide to work. Unfortunately all Canadian banks seem behind the times…. Cheques?!!! Who uses cheques anymore? This country really needs to upgrade its banking systems.

sucks when calling the cs sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.

RBC is absolutely disgusting and their… RBC is absolutely disgusting and their policy’s make no sense. I have been doing business with them for 3+ years and I wanted to increase my credit limit from 1000 to 3000 and they wanted 3000 cash for collateral. Criminal. I have a great credit score for my age (21). They preach how they help small businesses but fail to do so. I hope no future small businesses does business with this criminal organization again.

I gave one star but they don’t even… I gave one star but they don’t even deserve that. Been a nightmare banking with RBC. I will not bank with them ever again and I strongly advise you guys to stay away from RBC. I’ve had nothing but nightmare with these guys.

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!