DONT SIGN UP WITH THEM DONT SIGN UP WITH THEM! I hate dealing with this company for anything, car loan, credit cards, personal banking, going into a branch. They are the worst bank I have ever had to deal with. I cannot wait until my car loan is paid off so I can never have to do business with them. They have made all processes way more complicated then it needs to be, their branch in Maple Ontario has the longest wait times, and are not very polite, or easy to deal with. I would never recommend this bank for anyone. All their money spent on ads are just a smoke show. Too bad, they have a good Marketing depart, but everything else about this bank is terrible. I have been slowly closing all my accounts with them.

Worst bank in Canada I was one of the customers who migrated when they acquired HSBC Canada, and I can say that, without a doubt, it's been a massive downgrade. Online banking barely has the capacity to handle a variety of requests. The call centre will tell you to go to the branch to do certain tasks, and then the branch will tell you to call the call centre. It's absolutely bizarre how ill-prepared they have been to absorb HSBC Canada. I will close my account with them as soon as reasonably possible, and I wouldn't be surprised if most former HSBC customers do the same within 1 year.

WEBSITE SUCKS My local bramch is good, but Direct investing sucks, stay away, The web page is an abomination written by some student that knows nothig about investing or what is needed by the customer. Tried too sell a bond it would not let me, had to call support 1 hr later they had to find a price significantly lower than what was shown on the active account, then it was, call back tomorrow to make the trade over the phone. Stay AWAY,

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

RBC is absolutely disgusting and their… RBC is absolutely disgusting and their policy’s make no sense. I have been doing business with them for 3+ years and I wanted to increase my credit limit from 1000 to 3000 and they wanted 3000 cash for collateral. Criminal. I have a great credit score for my age (21). They preach how they help small businesses but fail to do so. I hope no future small businesses does business with this criminal organization again.