I visited this branch today and… I visited this branch today and unfortunately had a disappointing experience with one of the attendants. Despite being visibly pregnant and in need of assistance, the staff refused to attend to me and directed me to join the long queue. As a pregnant woman, standing for extended periods can be uncomfortable and even potentially harmful. It was disheartening to see a racism at play and a lack of consideration for customers' needs from a woman, especially when it comes to basic accessibility and empathy. I believe that customer service should prioritize the well-being of all clients, particularly those who may require additional assistance due to their circumstances. I hope that they will take steps to improve their customer service policies and ensure that all customers are treated with respect and consideration, regardless of their situation. Pregnant women, along with other vulnerable groups, deserve to feel valued and supported during their interactions with the bank.

I gave one star but they don’t even… I gave one star but they don’t even deserve that. Been a nightmare banking with RBC. I will not bank with them ever again and I strongly advise you guys to stay away from RBC. I’ve had nothing but nightmare with these guys.

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

Prepayments toward Principal Prepayments toward Principal The way RBC apply mortgage prepayments are so delayed . From the day they receive prepayments towards principal to the day they apply it , upto 5 days ! And the last time , they missed doing it . Check out also how your prepayments are applied towards the principal . Math is often wrong . RBC is not so trustworthy . So check everytime how your mortgage payments applied towards your principal

I had an issue while using one of the… I had an issue while using one of the bank machines today. Rin, an employee came right over to attend to the matter. She resolved things in minutes! Excellent service!! Well done !! Thank you, Rin! Christopher