I trusted that bank My experience is that fraudulent cheques were accepted, almost $50.000 was taken out with no questions asked by the bank, however after one of my accounts was put into overdraft they wanted me to pay not only the overdraft but the $5 x 2 charges for handling my affairs so badly.

RBC does not communicate at all RBC Canadian bank did not communicate any updates with me with any issues. They do not call or email to you any new information. After my earlier appointment with them, they dragged the time until i could not act anymore protecting my money and they closed my complaint as resolved after 2 hours of starting it without speaking or emailing to me. RBC Bank advisor Karan Kumar MOLLAY apologized for lies as RBC customer service told me reading their notes but NOT TO ME. He did not call me or replied to my email. Whoever he apologized is a mystery that needs to be solved. I lost lots of money because of my trust in this financial institution RBC and trust in Karan Kumar MOLLAY.

sucks when calling the cs sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.

Worst bank in Canada I was one of the customers who migrated when they acquired HSBC Canada, and I can say that, without a doubt, it's been a massive downgrade. Online banking barely has the capacity to handle a variety of requests. The call centre will tell you to go to the branch to do certain tasks, and then the branch will tell you to call the call centre. It's absolutely bizarre how ill-prepared they have been to absorb HSBC Canada. I will close my account with them as soon as reasonably possible, and I wouldn't be surprised if most former HSBC customers do the same within 1 year.

Worst Bank In Canada Worst Bank In Canada. I unfortunately became an RBC customer following HSBC Canada's departure. Roughly two weeks later, I receive a cold email from them asking me about my tax residency. I called RBC to ask some questions about the form and I was treated like an idiot during the call. I told the RBC employee on the call that his answers were not helping me and he became very arrogant and said bye-bye and hung up the phone. Unbelievable! My parents were previously RBC clients and when my father passed away, they gave my mom an unbelievable hassle to handle my dad's accounts. At that time I was not an RBC client, but was helping my mom handle matters related to my father. I asked the RBC employee why she was making everything extra difficult and she said she was following policy. A few months later my mom went to RBC to withdraw her funds from the account and the teller inquired why. My mom replied that it was due to a horrible experience dealing with RBC. The teller didn't respond and handed my mom her funds. In the end my mom moved all her business to Scotia Bank and was treated with dignity and trust. Overall, RBC treats their clients like criminals and morons. I never thought a bank would cause my life so much drama and the sad part is that even though the RBC employees know you are unsatisfied they just ignore it.