Prepayments toward Principal Prepayments toward Principal The way RBC apply mortgage prepayments are so delayed . From the day they receive prepayments towards principal to the day they apply it , upto 5 days ! And the last time , they missed doing it . Check out also how your prepayments are applied towards the principal . Math is often wrong . RBC is not so trustworthy . So check everytime how your mortgage payments applied towards your principal

Worst bank in Canada I was one of the customers who migrated when they acquired HSBC Canada, and I can say that, without a doubt, it's been a massive downgrade. Online banking barely has the capacity to handle a variety of requests. The call centre will tell you to go to the branch to do certain tasks, and then the branch will tell you to call the call centre. It's absolutely bizarre how ill-prepared they have been to absorb HSBC Canada. I will close my account with them as soon as reasonably possible, and I wouldn't be surprised if most former HSBC customers do the same within 1 year.

sucks when calling the cs sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.

Is it just me or did most banks stop… Is it just me or did most banks stop doing the job they have been put in place to do? Or here's a good one. My wife and I in June attempted to buy our first home. I tried to borrow 20k over 20 years with 5k down. I had an existing load balance for the valve of 7k remaining. The bank, this bank to be exact, RBC said. You need to pay off the loan and then we would approve you. So I did just that. The next morning I get an email from the broker saying we had been denied. That hit different! Fwd to December of the same year only 5 months later we needed a new or more powerful truck for our landscaping business. December being a busy month both winter and the holiday season. My mind was a bit per occupied and I wasn't paying much attention to what the dealership cooked up. But really that not here nor there if you think about it. Everything they lied about should have been caught by the bank considering they were about to lend me 5 times what I want less than 6 months ago! Nope missed every single one. Including the drivers license number not being a license at all and just my ID number. Yes I am 40 years old and have never had my license not even my learners. That's a story for another day though. Well I got approved for this loan of $105K. Absolutely insane and makes no sense whatsoever. Unless the bank like the dealership are doing things to intentionally hurt you this makes no sense. Yes I absolutely missed some payments as I couldn't afford this truck but I do need it for my business so I tried to get a second opinion and they happened to find 25K in an extended warranty I didn't need so I canceled it and was in contact with RBC about what has happened why payments were late and what my intentions were. The representative I spoke with agreed this was a good idea to pay off my outstanding balance and put towards my equity. Then continue to try to keep up with my payments and someday much sooner now lower the payments. Well I guess while we were waiting for this check to arrive, someone had decided to change the plan and set in motion the report of my truck. During this time from when this choice was made and them coming to repo the truck. The cheque came I had no idea what was transpiring as I thought we made a deal and went to an RBC to deposit the cheque. 2 days later they showed up a took the truck. I am at such a loss now. Like I don't even know what to do. If I want the truck back I need to provide paperwork I can't legally obtain because I don't have my license. These documents are in my wife's name and her name isn't on the loan papers. Professional malpractice at its finest if I do say so myself. Guess I should probably find a lawyer, this one's about to get wild!

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!