Worst bank in Canada I was one of the customers who migrated when they acquired HSBC Canada, and I can say that, without a doubt, it's been a massive downgrade. Online banking barely has the capacity to handle a variety of requests. The call centre will tell you to go to the branch to do certain tasks, and then the branch will tell you to call the call centre. It's absolutely bizarre how ill-prepared they have been to absorb HSBC Canada. I will close my account with them as soon as reasonably possible, and I wouldn't be surprised if most former HSBC customers do the same within 1 year.

I trusted that bank My experience is that fraudulent cheques were accepted, almost $50.000 was taken out with no questions asked by the bank, however after one of my accounts was put into overdraft they wanted me to pay not only the overdraft but the $5 x 2 charges for handling my affairs so badly.

RBC's virtual assistant answering service is an insult to customers… This virtual assistant answering service is absolutely assinine. I liked when an actual human answered the 'phone, then tolerated the system when it went to a "press 1, 2 or 3, etc." style, but now it is an insult to customers with this robotic (AI?) service. It took me 2 calls trying to explain my enquiry in 2 different ways for it then to hang up on me! The third try it told me 5 times "it" didn't understand and at the 5th it told me it was putting me through to an agent (who was extremely helpful AND apologetic). I lodged a complaint with the agent. With the gigantic profits the banks make at least go back to the "Press 1, 2, 3 etc." system. Way to go, RBC! How to lose customers in a hurry!

Prepayments toward Principal Prepayments toward Principal The way RBC apply mortgage prepayments are so delayed . From the day they receive prepayments towards principal to the day they apply it , upto 5 days ! And the last time , they missed doing it . Check out also how your prepayments are applied towards the principal . Math is often wrong . RBC is not so trustworthy . So check everytime how your mortgage payments applied towards your principal

Would give this bank 0 if I could Would give this bank 0 if I could. Archaic and outdated systems. I am European and moved to Canada… I feel like I have gone back to the 1990s for banking! Also I have had 4x fraud on my accounts since banking here. Their online service is a joke and decides when and where it will decide to work. Unfortunately all Canadian banks seem behind the times…. Cheques?!!! Who uses cheques anymore? This country really needs to upgrade its banking systems.