I had a car accident on November 13 I had a car accident on November 13, 2020. Finally, after a month waiting for an answer Infinity insurance assigned an adjuster: Salomon Krenshaw, I have been calling him for 2 weeks, I have been leaving voice mails, but he never calls me back. Nobody in the claims department can’t help me, only the adjuster that never returns my calls. I know that my car is total loss, I need to find a solution. I need help, PLEASE.

Involved in an automobile accident the… Involved in an automobile accident the other person received the ticket for sideswiped me. Now Infinity claims I’m 10% liable. Asked why, no direct answer. The repair shop received payment 2 months afterwards and I had to pay a separate repair that wasn’t covered which should have called me before fixing it.It’s all a big scam. I’m reporting it to the Insurance Commision. Oh, Infinity still owes me reimbursement for my rental.

Punished for something that wasn't my falt I have had insurance with Infinity for about 7 years never missed my 907.00 per month payment had two accidents that wernt even my falt and now they are dropping me as of August its pretty sad that they can take your money with a smile on their face but drop you in a blink of a eye...

The WORST insurance ever The WORST insurance ever. They dont deserve not even a star. They are very unprofessional and the employees act as if the money is out of their pocket to pay for claims. Even if is under 10 thousand which is the law they refuse to pay for any damages cause by their client. The office at Doral needs better business bureau up in there and get rid of the adjusters they are Bozo.

Please do yourself a favor don't use… Please do yourself a favor don't buy infinity insurance at all. I have insurance I pay month to month and now they want me to pay the damages of an accident out of my pocket, not talking about my damages but from the other car so this is unbelievable . They said they can not pay and will not listen to reasons and I also ask I need to talk to another person and not jasmine bailey that will understand me better since English is not my firts language but neither do anything. I can assure this company is good as long as there is no problems but when the time to help the insurer comes they like to wash their hands. So we need to say a word so others will not suffer the same. I don't look this is fair so be aware.