The app is terrible The app is terrible every time you renew your policy you need to make another account instead of them just renewing the dates. The last 2 months when you try to make a new account and you enter your new policy and birth date it gives you a code 500 error no matter if you try in the app or their website. Someone please help me get my new account up and running so I'm not late again paying my bill.

My name is Tracey Bellone and I have… My name is Tracey Bellone and I have been dealing with my claim since November 8,2019. June Delgadillo is my adjuster and asked me to gather the police and fire department reports since my car caught fire she CLAIMS she asked for it but has yet to receive it in 2 plus months I got them in 2 weeks. I am fed up with this insurance company and I plan to find another company once my claim is resolved. Two times this week I've left June and her boss Shana msg to call me telling them I have the reports and guess what they haven't called me back. They take my monthly payment but lag on paying my car and giving me the remaining money. This company is horrible please someone in corporate help me.

I really wish it would let you put a 0 I really wish it would let you put a 0! Worst insurance company ever! They actually made a claim in my name and without my authorization for damages accrued to my vehicle from how long it sat at the tow yard and accrued additional damages after the accident. They are horrible. Bow premiums will be even higher with this additional claim they wrote up on their own under my name! Save the hassle and dont get this insurance. Currently obtaining lawyer, they cant get away with this!!

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY! absolute worse company to get insurance from. Don’t do it get any other company . Yolanda Rodriguez is a very unprofessional pig in claims and after I paid $280 a month for 3 years for fully comp insurance they make my shop put used parts on my 3 year old car and reduce the cost from 1600 to $1000 only to give me $128 for my claim after I rented cars for over $1000 as this claim took 8 weeks. Complete waste of time energy and mental stress. From the beginning Yolanda was very unprofessional and unhelpful not to mention super rude. Take my advise don’t waste your time and money.

Shady/questionable practices I had an accident in which the vehicle was a total loss, I suffered a broken vertebra. Infinity denied me coverage based on a technicality that was NOT in my policy. The adjuster, Shana L., refused to disclose how she made the decision, and no appeals process was made available to me. Infinity did not even offer to have a second person look at my claim. I have to pay more than $30K (including car payments and medical costs) for my accident. It is absolutely shameful how they conduct business with such utter contempt for transparency or honesty.