Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

The good and bad - Product is great - prices are good - customer service is terrible. Email server did not work. Company works no evenings.

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

Rip off insurance company when you need… Rip off insurance company when you need to make a claim that do t pay!!!n

policy issued does nor agree with what was entered The trip entered starts on Nov. 28, 2016 - you issued the policy starting July 5, 2016