Excellent service! Joss was very helpful, polite, patient,intellegent! Mary Hall

difficult to understand policy provisions difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage

policy issued does nor agree with what was entered The trip entered starts on Nov. 28, 2016 - you issued the policy starting July 5, 2016

Can not contact a human on a business day I have a trip scheduled and insured leaving in 2 days. I need to add a day to my coverage prior to departing. Called on Tuesday 5/30 several times and can not get thru to a human. Recording says closed for the holiday! The holiday was yesterday, Monday, May 29. Go to the website and there's a big notice that insureandgousa is not selling travel policies! ???? I bought and paid for this policy in June 2016 for travel June 2017 and I cant get a response from anyone. God forbid I need to make a claim. If I need to make a claim and cant get a response, I WILL file a lawsuit.

Frustrate purchasing at InsureandGo I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM. The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy. Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.