Has not travel yet and they won't change coverge date I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will issue me for and this company InsureandGO USA will not change even I have avoidance I have not travel yet only way to pay for new policy which is not far and is not my fault... I was referred by someone to use them but I will never refer anyone to this company... they took my money for nothing...

Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

What a poor use of technology in the 21st century. Lack of response is awful! For Pete's sake - this is NOT 1980 - I shouldn't have to write out every single lost item in my luggage by hand instead of simply uploading an excel spreadsheet with all the required info. And a receipt for every single thing lost in my luggage? Every pair of underwear, comb, brush and bar of soap? So the airlines will only cover a small portion and they require original receipts. And then the "great insurance" only covers a small portion but they want the same original receipts. Obviously I am going to get the short end of the stick. Also there is a long list of things that are covered in the policy, but when you try to file a claim, there is no form on the website for all the things they supposedly cover. Where's the missed cruise connection claim form? Where's the travel delay form? How about the claim for missed pre-paid shore excursions? I was told that if we email with questions we would get a response in 48 hours. NOT! And really, am I the only unhappy customer? All the reviews are so positive. Find that just a little hard to believe.

Duplicitous Outfit A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course no strike had been announced in advance on the route we were travelling, or we wouldn't have turned up at the airport along with the other 500 passengers travelling Ryanair on the two departing flights. This company has a policy of denying claims, it would seem.

Rip off insurance company when you need… Rip off insurance company when you need to make a claim that do t pay!!!n