Still have yet to receive $1000s of dollars for refund!!!! I have not received any of my refund money because of there was a cancellation of one of my flights on the way to Infoa. Then, I had to get another flight to Kathmandu and when I was in Nepal, the earthquake hit. I had to emergency evacuate which I spent a few thousands of dollars. No one replies to my numerous emails or calls!! I would NEVER spend any money on them again!!! Never buy!!!!!!!

Rip off insurance company when you need… Rip off insurance company when you need to make a claim that do t pay!!!n

Has not travel yet and they won't change coverge date I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will issue me for and this company InsureandGO USA will not change even I have avoidance I have not travel yet only way to pay for new policy which is not far and is not my fault... I was referred by someone to use them but I will never refer anyone to this company... they took my money for nothing...

My reply to company reply Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!

What a poor use of technology in the 21st century. Lack of response is awful! For Pete's sake - this is NOT 1980 - I shouldn't have to write out every single lost item in my luggage by hand instead of simply uploading an excel spreadsheet with all the required info. And a receipt for every single thing lost in my luggage? Every pair of underwear, comb, brush and bar of soap? So the airlines will only cover a small portion and they require original receipts. And then the "great insurance" only covers a small portion but they want the same original receipts. Obviously I am going to get the short end of the stick. Also there is a long list of things that are covered in the policy, but when you try to file a claim, there is no form on the website for all the things they supposedly cover. Where's the missed cruise connection claim form? Where's the travel delay form? How about the claim for missed pre-paid shore excursions? I was told that if we email with questions we would get a response in 48 hours. NOT! And really, am I the only unhappy customer? All the reviews are so positive. Find that just a little hard to believe.