Excellent service! Joss was very helpful, polite, patient,intellegent! Mary Hall

Frustrate purchasing at InsureandGo I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM. The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy. Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.

The good and bad - Product is great - prices are good - customer service is terrible. Email server did not work. Company works no evenings.

Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

bad service When I called for some info the person was not so plesent