Duplicitous Outfit A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course no strike had been announced in advance on the route we were travelling, or we wouldn't have turned up at the airport along with the other 500 passengers travelling Ryanair on the two departing flights. This company has a policy of denying claims, it would seem.

Worst experience ever!! We have bought travel insurance for years and this is the worst company ever!! My husband and I rented a house for Jan. and Feb. and bought travel insurance with InsureandGo. In Feb. my 93yr. old mother-in-law was put in the hospital back home with pneumonia. My husband is an only child and POA for his mother's health care. We had driven down with our dog and needed to find out what our options were to get him home. I called the emergency number and was told they could tell me nothing and just open a claim. I asked if they could email me a copy of the policy so we could make a good decision. They told me no. This was on a Sat. night and they said because it was Presidents Day on Monday I wouldn't be able to talk to anyone until Tuesday. There was a winter storm that weekend in the midwest so we felt it would be dangerous to drive home and we had to make the decision for him to fly home. During my frustration trying to find out information from InsureandGo I found a different number to call which brought me back to the guy who would not help. When I told him my story he said he had talked to me already and hung up on me. We opened a claim and it has gone down hill since. When you call all you get is a recording and they do not return messages! Insuremytrip had an advocate try to help us and now InsureandGo says nobody talked to me. I sent a copy of my phone bill showing there were 8 phone calls to them and they still deny talking to me. This has been the worst experience I have ever had. No wonder they have a bad rating from the Better Business Bureau!! I would never use this company and feel the need to warn others.

Don't trust insureandgo to treat you fairly or honestly. Medical emergency forced and early return home from Sydney, Australia in Feb. 2016. Contacted insureandgo with no real help. Bought a ticket home to receive immediate medical care that was not available in Sydney. They reimbursed me for the ticket (they would not purchase) but then would not pay for my pre-paid non-refundable scheduled trip home. Said, "they already refunded me for my ticket". Subtracted the reimbursement once from my emergency ticket and THEN AGAIN from cost of my package trip return airfair cost. Nice way (crooked) to save paying non-refundable costs they say they cover. Impossible to contact and they will not return calls. Say they will pay then don't. Don't deal with them.

Has not travel yet and they won't change coverge date I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will issue me for and this company InsureandGO USA will not change even I have avoidance I have not travel yet only way to pay for new policy which is not far and is not my fault... I was referred by someone to use them but I will never refer anyone to this company... they took my money for nothing...

Still have yet to receive $1000s of dollars for refund!!!! I have not received any of my refund money because of there was a cancellation of one of my flights on the way to Infoa. Then, I had to get another flight to Kathmandu and when I was in Nepal, the earthquake hit. I had to emergency evacuate which I spent a few thousands of dollars. No one replies to my numerous emails or calls!! I would NEVER spend any money on them again!!! Never buy!!!!!!!