Frustrate purchasing at InsureandGo I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM. The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy. Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.

bad service When I called for some info the person was not so plesent

Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

My reply to company reply Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!