My reply to company reply Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

contract needs more clarity! I broke a tooth on a river cruise and went to an emergency dentist who did what he could for me, but said I would have to go to the dentist when I got home. He charged a small amount of money to grind my tooth down to keep from biting my tongue every time I spoke, but I needed a crown would have to come back to France to have it finished. I went to the dentist at home, got the crown, and submitted tons of paperwork to InsureandGo. They paid $30.00 for the dentist in France and nothing for the dentist here. It cost me $24.00 to copy all the pages of information and send them the whole report via certified mail. I was told by their rep, when I was in France that it would be completely covered, but when I returned home, they denied it. They were also supposed to get me an appointment with a dentist in France, but the ship wound up doing it because they never called back.

Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

bad service When I called for some info the person was not so plesent