The good and bad - Product is great - prices are good - customer service is terrible. Email server did not work. Company works no evenings.

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

difficult to understand policy provisions difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage

My reply to company reply Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!

Excellent service! Joss was very helpful, polite, patient,intellegent! Mary Hall