The good and bad - Product is great - prices are good - customer service is terrible. Email server did not work. Company works no evenings.

Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

Still have yet to receive $1000s of dollars for refund!!!! I have not received any of my refund money because of there was a cancellation of one of my flights on the way to Infoa. Then, I had to get another flight to Kathmandu and when I was in Nepal, the earthquake hit. I had to emergency evacuate which I spent a few thousands of dollars. No one replies to my numerous emails or calls!! I would NEVER spend any money on them again!!! Never buy!!!!!!!

difficult to understand policy provisions difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage