I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

claim denial While on a transatlantic cruise, I developed an infection in my gum, with severe pain and a swollen face. Ship's doctor gave me an antibiotic and made an appointment at our first port of call, the Azores. After x-rays and an exam, the dentist shot novacain in the area and drained the infection. She also gave me an antibiotic mouth wash. Insure and Go denied my claim because I already had periodontal disease (I have never had any problems) but we had paid for pre-existing conditions. The policy also stated that in order to be reimbursed, there had to be an accident, injury or trauma to my teeth or mouth. I feel that because I had an infection, was in pain, the side of my face was swollen the cost should be covered. I will not use Insure and Go again. Other policies that we have used would have covered up to $500 for the same problem!

Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

What a poor use of technology in the 21st century. Lack of response is awful! For Pete's sake - this is NOT 1980 - I shouldn't have to write out every single lost item in my luggage by hand instead of simply uploading an excel spreadsheet with all the required info. And a receipt for every single thing lost in my luggage? Every pair of underwear, comb, brush and bar of soap? So the airlines will only cover a small portion and they require original receipts. And then the "great insurance" only covers a small portion but they want the same original receipts. Obviously I am going to get the short end of the stick. Also there is a long list of things that are covered in the policy, but when you try to file a claim, there is no form on the website for all the things they supposedly cover. Where's the missed cruise connection claim form? Where's the travel delay form? How about the claim for missed pre-paid shore excursions? I was told that if we email with questions we would get a response in 48 hours. NOT! And really, am I the only unhappy customer? All the reviews are so positive. Find that just a little hard to believe.

Rip off insurance company when you need… Rip off insurance company when you need to make a claim that do t pay!!!n