Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

difficult to understand policy provisions difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage

policy issued does nor agree with what was entered The trip entered starts on Nov. 28, 2016 - you issued the policy starting July 5, 2016

Duplicitous Outfit A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course no strike had been announced in advance on the route we were travelling, or we wouldn't have turned up at the airport along with the other 500 passengers travelling Ryanair on the two departing flights. This company has a policy of denying claims, it would seem.

The good and bad - Product is great - prices are good - customer service is terrible. Email server did not work. Company works no evenings.