difficult to understand policy provisions difficult to understand policy provisions and wordingm. Hard to try to compare different policies. Confused about what is covered. Many descriptions are general and do not apply to spicific coverage

Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

Excellent service! Joss was very helpful, polite, patient,intellegent! Mary Hall

Rip off insurance company when you need… Rip off insurance company when you need to make a claim that do t pay!!!n

Frustrate purchasing at InsureandGo I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM. The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy. Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.