Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

Worst experience ever!! We have bought travel insurance for years and this is the worst company ever!! My husband and I rented a house for Jan. and Feb. and bought travel insurance with InsureandGo. In Feb. my 93yr. old mother-in-law was put in the hospital back home with pneumonia. My husband is an only child and POA for his mother's health care. We had driven down with our dog and needed to find out what our options were to get him home. I called the emergency number and was told they could tell me nothing and just open a claim. I asked if they could email me a copy of the policy so we could make a good decision. They told me no. This was on a Sat. night and they said because it was Presidents Day on Monday I wouldn't be able to talk to anyone until Tuesday. There was a winter storm that weekend in the midwest so we felt it would be dangerous to drive home and we had to make the decision for him to fly home. During my frustration trying to find out information from InsureandGo I found a different number to call which brought me back to the guy who would not help. When I told him my story he said he had talked to me already and hung up on me. We opened a claim and it has gone down hill since. When you call all you get is a recording and they do not return messages! Insuremytrip had an advocate try to help us and now InsureandGo says nobody talked to me. I sent a copy of my phone bill showing there were 8 phone calls to them and they still deny talking to me. This has been the worst experience I have ever had. No wonder they have a bad rating from the Better Business Bureau!! I would never use this company and feel the need to warn others.

My reply to company reply Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!

Still have yet to receive $1000s of dollars for refund!!!! I have not received any of my refund money because of there was a cancellation of one of my flights on the way to Infoa. Then, I had to get another flight to Kathmandu and when I was in Nepal, the earthquake hit. I had to emergency evacuate which I spent a few thousands of dollars. No one replies to my numerous emails or calls!! I would NEVER spend any money on them again!!! Never buy!!!!!!!

policy issued does nor agree with what was entered The trip entered starts on Nov. 28, 2016 - you issued the policy starting July 5, 2016