Long time customer - never again! After being a customer for over 5 years, I can honestly say I will NEVER go back. They decided to increase my auto policy by more than $350 (over 20%) and the answer as to why was "because those are the rates" and offered no solution to it despite me calling and asking to speak to supervisors. They told me they "valued" me as a loyal customer but did not do a thing to show it. I told them that I was going to look at other companies and they didn't even try to stop me. I got the EXACT same coverage for the same time period with another company (as a brand new customer) for over $1,200 LESS than they were quoting for a renewing customer. I generally don't like to write bad reviews, but I felt this was very much needed because I do not want any other customer to go through this mess.

Laid complaint with the ombudsman If I could give them zero star, I would! The worse insurance company to invest with. I have been asking for my educator fund to pay school fees for my daughter for over a week, I was told it will take 48hrs then when I call I’m sold some lady by the name Lebogang Mogadime is handling my file. Every time I call he/she is not available, I’m given the run around, I’ve wasted so much airtime calling them. I’m done, I’ve filed a complaint with the ombudsman!!!

this company shouldn't be in business… this company shouldn't be in business worst customer service, worst customer treatment, highest prices worst coverage, 5 years over paying for auto and house insurance I would call to find out how I would safe money and they would come up with some reason why I shouldn't change anything, I received a letter from allstate that was god sent spoke to a wonderful lady her name is Lynn and not only she cut my bill in more then half but I have more coverage if you want to safe and have a company that cares call her 2158522648

Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.

After using Liberty Mutual for over 14… After using Liberty Mutual for over 14 years, we called and asked if we were eligible for any types of discounts because 1) my husband and I had just retired and 2) we never missed a payment nor ever put in a claim. We were told no. So, we decided to shop around and found a policy for three vehicles, a house, camper, and motorcycle for about $800 less. We called Liberty and told them we were going to cancel our policy; they, in turn, said that since we just paid for the month of March, we should wait until April 6th for the next billing cycle. So, we made the end date on the 6th. Lo and behold, we get a bill for $495.00, and after calling Liberty, we were told that we pay our insurance a month in arrears and because we live in North Carolina, they can charge us a cancellation fee. After going back and forth, we are still flabbergasted with how we are being treated. Our new insurance, Allstate, is also shocked that Liberty Mutual would do this. Buyers beware!