We got a portable cabin shell and fixed… We got a portable cabin shell and fixed it up ourselves. added a closet, kitchen, electric, bathroom etc.... total cost around 40k. during this past winter we had a water line freeze and bust. Liberty Mutual's own mitagation team said that the sub floor was damaged beyond reapir and tha tthe cabin needed to be totaled. It was insured for 93K, Libirty Mutual's inital settlement was for 3K. and that took 3 months to get that number. I am in the process of contacting an attorney.........Never do business with this company!!!!!!!!!!!!!!!!!!!!!!

My policy number055943672-01 My adjuster was Cassandra Thompson, she brought in a third adjuster to help her deny my claim. Nonetheless, I sent her my documents, and each time, she claimed that she didn't get them. She even erased them from their online service. The stress from dealing with them made me have a stroke. Now I am being contacted by another third-party adjuster Christina Lickford, who claims that she is helping Cassandra too, I cannot go through this again

this company shouldn't be in business… this company shouldn't be in business worst customer service, worst customer treatment, highest prices worst coverage, 5 years over paying for auto and house insurance I would call to find out how I would safe money and they would come up with some reason why I shouldn't change anything, I received a letter from allstate that was god sent spoke to a wonderful lady her name is Lynn and not only she cut my bill in more then half but I have more coverage if you want to safe and have a company that cares call her 2158522648

Need some Insurance people to help me… Need some Insurance people to help me out. Have been with Liberty Mutual for over 8yrs Auto and Homeowners no claims perfect driving record,, no accidents.cars 12years old paid for. They raised my auto premium 500.00 and my home owners premium 600.00 for the exact same coverage complete bs it. ls Livid and the clown on the phone says "ohh everything is expensive now" but cant justify the enormous increase. Any help would be appreciated its sad i stayed loyal to them this long. lts time to make a change with a company that respects customers.

Liberty Mutual is trash, expensive and provides poor service. Company is absolute trash. Their insurance options are about the same as any company, and at first, their premiums seemed decent. After the first two years, they increased premiums by 40% (with no accidents, no policy issues whatsoever, no tickets) and auto renewed the policy. When I found out, I spoke to someone and they couldn't find a way to lower coverage, so I cancelled and went with Progressive, for better coverage that was about $100 cheaper per month. A month later, they claim I didn't cancel, and their supervisors on the phone pretend that I agreed to something I didn't. When I told them to listen to the call, she said she would have to escalate it but it wouldn't prove that I wouldn't have to pay unless I proved I had insurance with another company. She basically called me a liar, saying I didn't have insurance, and threatened me with going to collections. I emailed a long letter with proof of insurance on the same day I called. They haven't resolved the situation yet but this company is absolutely garbage. Just listen to customers, address their concerns, follow through with what you say you will do, and help customers the best that you can. Stop increasing prices for customers thinking we won't notice or care. You cannot justify increasing a car insurance premium by 40%, increasing total cost for over $1200, when the person had no changes to policy, no tickets, no claims or accidents. Geico, AllState, State Farm, and Progressive are superior in every way. Avoid this company, they are not worth the hassle and will absolutely take advantage of any situation they can.