Contractors Beware!!! Contractors Beware!!! A Liberty Mutual customer can make a claim, get repairs completed by a contractor, and simply collect the money. They do not ensure their claimants pay for the work completed. In addition, Liberty Mutual does not care if their customers keep the money. What a shame.

Greedy, crooked, overpriced!! I have been with liberty mutual for 8 years. When I purchased my truck insurance was $181 a month. They have increased rates at 25-30% each year. They are crooks. I am a college graduate, good credit and have been driving for 30 yrs. I had one accident in 2016 and a perfect record otherwise. They are ridiculous, after this month I will never do business with these thieves, will never recommend them, and they are the greediest company I have ever done business with. Nothing impressive, overpriced, terrible customer service. STAY AWAY!!

Negligent Company Liberty mutual emailed me a bunch of confirmation emails, mailed me a certificate of automotive insurance, but turns out they lied to me and the insurance was cancelled. I only found out because i logged into the website to print a new insurance card and it had no mention of my auto insurance. no error messages, warnings. i called support and they said it had been cancelled, and made me start all the way over again with taking all my info like i was a new customer. last time that call took 30 min. after being 10 min through i said "you know what, i don't have time for this, good bye" and hung out. i turned on the tesla app on my phone and turned back on their insurance without talking to a human. it took me about 4 minutes and didnt require entering any new payments, address, driving history. its such a beautiful user experience. i've been a Liberty Mutual customer for 5 years, including car insurance, but they act like im a new customer everytime i get on a call with them. so embarrassing for that company.

After using Liberty Mutual for over 14… After using Liberty Mutual for over 14 years, we called and asked if we were eligible for any types of discounts because 1) my husband and I had just retired and 2) we never missed a payment nor ever put in a claim. We were told no. So, we decided to shop around and found a policy for three vehicles, a house, camper, and motorcycle for about $800 less. We called Liberty and told them we were going to cancel our policy; they, in turn, said that since we just paid for the month of March, we should wait until April 6th for the next billing cycle. So, we made the end date on the 6th. Lo and behold, we get a bill for $495.00, and after calling Liberty, we were told that we pay our insurance a month in arrears and because we live in North Carolina, they can charge us a cancellation fee. After going back and forth, we are still flabbergasted with how we are being treated. Our new insurance, Allstate, is also shocked that Liberty Mutual would do this. Buyers beware!

I wanted to take a moment to provide… I wanted to take a moment to provide some feedback on my recent experience with your car insurance services. Unfortunately, I must express my dissatisfaction with the level of service I received. Firstly, I was disappointed to find that my bill was extended without any prior explanation or notification. This lack of transparency regarding changes to my billing cycle was frustrating and unexpected. Additionally, I encountered issues when attempting to cancel my policy. Not only was I charged for services beyond the cancellation date, but the process itself was unclear and left me feeling frustrated. It's disheartening to encounter such challenges when trying to manage my insurance coverage. As a customer, I value transparency, clear communication, and fair treatment. Regrettably, my recent interactions with Liberty Mutual fell short of these expectations. I hope that by sharing my feedback, you can address these issues and work towards improving the customer experience for others. I believe that open communication and a commitment to customer satisfaction are crucial in maintaining strong relationships with clients.