Better insurance coverage is available at other companies! We were customers of liberty mutual for over twenty years which is my mistake. Should have checked with other insurance companies sooner. Come to find out that LM was charging us for years at rates five times more than the average quote I received from others companies. The other insurance companies were offering better coverage as well. There is no account oversight so they just keep increasing your rates ALOT! You’d think customer loyalty would mean something but not at LM! Lost this customer for good and warn everyone to beware. Now I understand why most reviews of LM are much lower than other companies.

If I could give Liberty Mutual a negative score I would If I could give Liberty Mutual a negative score I would. We had water damage at our home and are fighting with the adjuster, (Elizabeth) that has been dealing with our claim. We are on our 3rd agent with no explanation why and now I have had to resend and explain to Elizabeth, where to find the information on their portal. It has been 5 months and still have not received a settlement. The customer service is horrible.

Long time customer - never again! After being a customer for over 5 years, I can honestly say I will NEVER go back. They decided to increase my auto policy by more than $350 (over 20%) and the answer as to why was "because those are the rates" and offered no solution to it despite me calling and asking to speak to supervisors. They told me they "valued" me as a loyal customer but did not do a thing to show it. I told them that I was going to look at other companies and they didn't even try to stop me. I got the EXACT same coverage for the same time period with another company (as a brand new customer) for over $1,200 LESS than they were quoting for a renewing customer. I generally don't like to write bad reviews, but I felt this was very much needed because I do not want any other customer to go through this mess.

Most dishonest home insurance company! Most dishonest home insurance company! Sold my house in MD on July 21st 2023, I send them all the home closing documents to cancel the insurance, to date (March 11 2024) they haven't canceled it and keep sending me renewal emails and refuse to refund the backdated cancelation period. They used all the tricks in the book claiming the official closing documents are not complete! the house is sold 8 months ago and they still don't want to cancel the policy. Thank God I didn't have any claim with these morons; they would have used every trick in the book not to honor the policy. They are Dishonest and Corrupt.

What a horrible and dishonest company What a horrible and dishonest company. Their client caused an accident that wrecked our car. Liberty Mutual accepted liability, then hired an appraiser that was very dishonest in his appraisal. For the comps, he used cars at local dealerships, but he falsified the sales prices. Each car he used as a comp was selling for 2-4k higher than what he listed. This caused our appraisal to come in 2-4k lower than the actual cash value of the car. Very dishonest company all the way around.