Do not use this company. Do not use this company. Booked car insurance for my elderly parents (late 70's) but they failed to inform me that my father's license had expired. Within 12 hours of booking I called to amend the insurance to remove him as a named driver as it was several days before the policy was due to start. They wanted £156 to remove him. I ended up just cancelling which still cost me £60 as they don't have a cooling period. When I told the girl on the phone that it was ridiculous, her response was "that's what you get when you book with online companies".

It's all a Big Fat Scam It's all a big fat scam! Using price comparison sites, they have different insurance names! I thought I was getting Ladybird Insurance but its RCIB- they are a financial broker!! They give you one quote online and then double it after you accepted the cheaper quote. They take out the entire annual amount, even though you selected monthly. Then when you ring them to cancel & a full refund. Within 2 days! They take out £200 cancellation fee. They are a SCAM! Avoid! Disgusting!

WOw where do I start WOw where do I start Avoid this company with all your might My name is Lord Delaney and the experience with this company has unprofessional, ignorant and underhanded not to mention incompetent. 4 times they have dropped my call There website portal / app is not fit for purpose and they have registered a claim when I had no claim in order to push my premium up I call this fraud !!! Apparently they have over 300 staff 6 in a row consecutively had no clue how to deal with the issue I will be moving to the more expensive company as all trust has been lost I truly Can not believe they are aloud to function as a insurance broker Avoid Avoid avoid!!

Avoid at all costs Avoid at all costs. I have just sold my car with 6 months left on the insurance and they are only giving me back £22!!!!!! It should easily of been a couple if hundred. They are keeping the rest for cancellation fees, admin fees, and very vague fees. I was supposed to get a breakdown of all this which I intended to send to Rip Off Britain but now cant get any response from them at all. Scam company!!!!!!

Awful Honestly I have had a lot of messages about renewing my policy etc. However tried to call 4 tines without any success. Suspiciously when you follow automated service to cancel yoir policy it kicks you off the call. Left messages emails no response. My new insurance is 150 pounds less than their renewal quote as well. No loyalty any more