Poor customer service I chose this company because they courier car insurance. They gave me a reasonable quote and I paid the annual premium. The next day, before the policy took effect, they called me to say that they couldn't insure me. I asked about a refund and was told there would be a £60 cancellation fee. As the policy hadn't yet started, how could there be a cancellation fee? They were adamant and so I said that I would contact Trading Standards and also asked for details of their complaints procedure. A few minutes later they called me back to say that I would get a full refund. One positive note was that the refund was paid within a few days.

Horrible company steel your money and… Horrible company steel your money and the customer service was a scummy rude woman, my breakdown policy had not even started but when canceling they would only refund two thirds of my money! Low life company!!

Worst Insurance broker. I wished, I have read this reviews before dealing RCib, stay away or you will lose your money and get nothing in return. I mean they are something else seriously. They have called me "to check" some details then recalculate my premium and managed to increase 30%. I have cancelled immediately and they still take money of my account. in short, 14 Days insurance cost me over £300 which should have been £82. 1. First payment £177.00 non-refundable even with in 14days or even part. 2. Cancelation fee £128.00

Shocking Shocking. Rude customer service after I've been waiting 5 weeks for a refund during a time when money is needed. That's after insuring with RCIB last year, paying, then discovering one month into the policy that they hadn't finished the paperwork their end leaving me uninsured. Glad I didn't have a crash in that month because they would've washed their hands of me. They're cheap because they're incompetent. First review I've ever written. Stay away from RCIB.

It's all a Big Fat Scam It's all a big fat scam! Using price comparison sites, they have different insurance names! I thought I was getting Ladybird Insurance but its RCIB- they are a financial broker!! They give you one quote online and then double it after you accepted the cheaper quote. They take out the entire annual amount, even though you selected monthly. Then when you ring them to cancel & a full refund. Within 2 days! They take out £200 cancellation fee. They are a SCAM! Avoid! Disgusting!