Poor customer service I chose this company because they courier car insurance. They gave me a reasonable quote and I paid the annual premium. The next day, before the policy took effect, they called me to say that they couldn't insure me. I asked about a refund and was told there would be a £60 cancellation fee. As the policy hadn't yet started, how could there be a cancellation fee? They were adamant and so I said that I would contact Trading Standards and also asked for details of their complaints procedure. A few minutes later they called me back to say that I would get a full refund. One positive note was that the refund was paid within a few days.

Avoid this company at all costs Wish I could give 0 stars for this disgrace of a company! My god where do I start? First off after signing up and paying the fee it took them 5 days to email my certificate of insurance which meant I had to temporarily insure my van costing me £120! Forget uploading your details on their online portal as that doesn't work. Now onto customer service! C***s!!!!! On the off chance you do get through to them they have no clue what they're doing and bounce you around different departments! I had to make a claim and the ignorance on their part was unbelievable! Phone calls and emails go unanswered so bad at one point I genuinely felt they sent a salvage company to just steal my van! Only after I got a lawyer to threaten them with a lawsuit did they get in touch with me! The whole thing took almost 4 months to be sorted and even though I said I would like a replacement vehicle when I signed up,they said I wasn't entitled to one! How they are still a functioning insurance company is shocking! Worst experience of my life hands down! Do yourself a favour and risk driving uninsured over going with this mob

Awful Honestly I have had a lot of messages about renewing my policy etc. However tried to call 4 tines without any success. Suspiciously when you follow automated service to cancel yoir policy it kicks you off the call. Left messages emails no response. My new insurance is 150 pounds less than their renewal quote as well. No loyalty any more

SCAM LIKE A SHAM MARRIAGE I pay for my insurance in full every year I got a quote through comparison site with ladybird insurance so who the hell are these numptys. A broker making extra dollar a month into my insurance I bought a new car and kept same policy they charged 245 admin fee plus cancellation of old policy. It was actually cheaper to insure new car. You can't drive other cars your not covered because thet are a broker I'm now with Hastings these dumb Aholes from London need to jump in the Thames

Worst car insurance company ever AVOID Worst car insurance company ever. They upped my insurance twice on the same policy quoting wrong information about my mileage. Then said 3 points that had come off I still had to submit for insurance purpose for 5 years. Policy cancelled and they took £220 without telling me and my consent to to take. Absolutely fuming avoid at all costs there customer service is very rude and don’t care.