Exceptional Exceptional! Every interaction with Rocket Mortgage employees was outstanding. Danny led us through the process and answered all questions. We were extremely disappointed with our appraiser. His personal interactions with us let us know that we would not receive a fair and professional product. We gave him the benefit of the doubt, but unfortunately he responded as anticipated. We hope that you never expose any of your other customers to this kind of environment again!

I worked with the Rocket Mortgage team… I worked with the Rocket Mortgage team on the purchase of our first home. The level of care, attention to detail, and professionalism demonstrated by Erick Childs and his team far surpassed my expectations. As a first-time home buyer, we really appreciated Erick Childs honesty and transparency throughout the mortgage process. His team stays on top of every detail and is there for you every step of the way to answer any questions and address any concerns. They were on top of all emails and quick to respond if we ever had any questions, even outside of normal business hours. I highly recommend Erick Childs and his team.

Service was good Service was good. For some one who doesn’t do this often it’s pretty complex. It’s not obvious what the real costs of getting a loan are—-in this case about $10k up front. Also, paying credit cards down to zero by having to mail out paper checks seems like a bad way to handle payments in an electronic funds transfer she. Much more laborious and time consuming. Difficult to locate mailing addresses when almost all my banking is paperless and online electronic. It’s as if Rocket doesn’t trust the borrower to make payments to credit card accounts.

A pleasant surprise. You seem to have found the formula for hiring the right people for their right position. Everyone we dealt with were professional, pleasant to talk with, basically could give you the feeling they were working for me and doing their most to get me the best deal possibly. I will be 76 yr old next month and have been through many of these deals. I can honestly say this was the best.

My experience with Rocket Mortgage has… My experience with Rocket Mortgage has been nothing but amazing! My loan coordinator was very helpful and made things easy to understand. She was able to walk me through every step with ease. My closing was a seamless process as well.