customer
GBService was good Service was good. For some one who doesn’t do this often it’s pretty complex. It’s not obvious what the real costs of getting a loan are—-in this case about $10k up front. Also, paying credit cards down to zero by having to mail out paper checks seems like a bad way to handle payments in an electronic funds transfer she. Much more laborious and time consuming. Difficult to locate mailing addresses when almost all my banking is paperless and online electronic. It’s as if Rocket doesn’t trust the borrower to make payments to credit card accounts.
Sharon Gardner
GBThe loan experience was really concise… The loan experience was really concise when dealing with Rocket Mortgage however the experience was not as smooth, working with Amrock Title-company. There were a few glitches which cause the dispersement of the loan to be later than expected. Everything considered I was please with the outcome.
John
GBA pleasant surprise. You seem to have found the formula for hiring the right people for their right position. Everyone we dealt with were professional, pleasant to talk with, basically could give you the feeling they were working for me and doing their most to get me the best deal possibly. I will be 76 yr old next month and have been through many of these deals. I can honestly say this was the best.
MATTHEW & MARIAN
GBMortgage Cash out Refinance Delaware… What made the experience great was the lack of the need to provide a large amount of bank documentation as part of the process. Abilty to pay back the loan was based upon credit score, and the knowledge bills were being paid on time. Very little concern about debt to liquidity ratio. Also e-mails that highlighted next steps needed, and loan progress were very clear. The downside of the exprience was the lack of attention paid to providing checks for credit card creditors in the most current balance amounts. Also we were not totally sure what method of delivery(i.e U.S. Postal, UPS, or Fedex ) these checks were going to come by.
JR Peterson
GBTHIS IS HOW YOU HANDLE A MORTGAGE Let's see, where do I start? From the first Loan Manager(Tony) to the Notary, they were absolutely fabulous! A couple of hiccups that was handled on the spot, showed their fantastic professionalism. Outstanding customer service, just an A1 organization! Will not go with anyone else!