New mortgage The experience went well. Everything happened that was supposed to happen. As near as I know nothing happened that was not supposed to happen. The people were pleasant, the software behaved pretty much as I expected it to. It was an unusually pleasant interaction in comparison to most of my recent online interactions with other companies. I would suggest that you consider keeping the same point of contact through the entire experience. While all the people were pleasant it was unnerving to me to change from person to person as I was transferring large sums of money and/or personal information over the internet. It made me wonder each time if someone had inserted themselves in the process to scam me. It just added stress where there was already enough stress. Great overall experience though. Thanks!

The Mortgage guy Jeff was on it The Mortgage guy Jeff was on it and responsive, patient and proactive and had good answers to questions and asked good questions for answers. He seemed trustworthy and proved himself to be so. He and his team provided nearly seamless transitions through the phases leading to closing.

I worked with the Rocket Mortgage team… I worked with the Rocket Mortgage team on the purchase of our first home. The level of care, attention to detail, and professionalism demonstrated by Erick Childs and his team far surpassed my expectations. As a first-time home buyer, we really appreciated Erick Childs honesty and transparency throughout the mortgage process. His team stays on top of every detail and is there for you every step of the way to answer any questions and address any concerns. They were on top of all emails and quick to respond if we ever had any questions, even outside of normal business hours. I highly recommend Erick Childs and his team.

THIS IS HOW YOU HANDLE A MORTGAGE Let's see, where do I start? From the first Loan Manager(Tony) to the Notary, they were absolutely fabulous! A couple of hiccups that was handled on the spot, showed their fantastic professionalism. Outstanding customer service, just an A1 organization! Will not go with anyone else!

Very smooth and easy process Everybody was helpful and responded to my questions and emails in a timely manner. Being able to upload all documents needed and sign/initial a lot of the closing signatures online made the process very easy and fast. The day of closing, a closing agent came to my home at a time that I chose, and we had it all completed in about 20 minutes.