LYNNE
GBI was able to reach customer service… I was able to reach customer service with less than a 10 second hold, compared to other times of the day...my concerns were addressed in less than 15 minutes in two different departments by two knowledgeable and understanding representatives....Thank you!
ROBERT L STEWART
GBCOSTUMER SERVICE REP WAS VERY PLEASANT… COSTUMER SERVICE REP WAS VERY PLEASANT AND ABLE TO FIND THE PROBLEM AND MAKE THE NECESSARY CORRECTION TO FIX THE ISSUE. A JOB WELL DONE. THANKS!!!😎😎😎
KIM HOLMES
GBMr Miguel Customer Service Support Mr Miguel was very tentative and helpful. He addressed and accessed my account he then saw to escalate my situation to the person who could ensure what was needed and would handle it appropriately. Thank you all for supporting me.
Amanda
GBI forgot to make my monthly payment I forgot to make my monthly payment. The agent I spoke with was very professional, courteous, helpful and informative. She helped me to make my payment and reminded me of helpful services that the company offers.
Conrad
GBWhat a pleasure!!! Other credit card companies can definitely take a lesson from Verve. Their customer service team handled my fraud alert with caring, respect and professionalism. They were thorough, but without making me feel like a criminal. And, they explained how and why it happened, and how to avoid it from happening in the future. Now, that's what I call excellent customer service!!!