When I called him for the fifth time… When I called him for the fifth time after, just trying to get my card sent to the correct address this individual is very helpful way more helpful than the previous people I have spoken to. I have to be honest. The whole process was extremely frustrating. It does not, and should not take a month to receive your card after being approved.

Your system would not allow me to sign…Unresolved Your system would not allow me to sign in- still unresolved after spending 20+ minutes on the phone and telling the story twice to two reps. Frustrating for all involved- they are not sure of why your system would not "grant access" no matter which browser was tried!

I do not recommend. I went online to make a payment and the website would not let me. I tried several times with different dates and amounts and received an error message each time. I called the Customer Service number and had to navigate through the computerized phone menu that really didn't work (as in it says 'say what you want help with' but it does not recognize any commands you say). Just when I thought I was about to be connected with a Customer Service Representative, it hung up on me. This is some kind of scam to prevent people from making their payments so Cerulean can charge late fees and interest.

Everything went smooth and explained… Everything went smooth and explained well

I have called 4 different times I have called 4 different times in the last hour. Trying to report fraud & so now my card is blocked, which is fine, but no one can seem to connect me to the right people to report fraud. I give up & will fight the battle tomorrow. Just as a follow up, Credit Card Company reached out to me this morning. Very nice man, Brian, helped me understand what was going to happen with fraudulent charges. New card should come in 7 to 14 days.