Clayton was exceptional in all matters Clayton was exceptional in all matters. His response time was so prompt over a 5 or so day period we messaged back and forth. Typically dealing with larger companies, I expect 24 hours or so at the earliest. I was getting responses sometimes in the matter of minutes. He went well above and beyond to help me with running test, trying different data providers, trying different indicators and so on. I really appreciate everything Clayton did and leaving a small note here to compliment him, is the least I could do for all the time and effort he put into helping me.

So glad Zackery has been working with my corrupted Ninja 8 platform for the last 2 days. Today he cleared my problem using "Team". While we had to repair the platform he was able to save my connections and most of my template info. He was very thorough and made sure I was back up and working with out any additional issues. This was done with a pleasant professional manner! Was very pleased with the outcome.

Adrain B Adrain B, was excellent in following up. Our time zone difference was between changes in Daylight Savings times and Singapore. Their day is close to my midnight. Adrain was polite and effective in reinstalling my NinjaTrader 8 to my local computer, rather than the previous install that went to OneDrive automatically, without my knowledge. Adrian was able to migrate my templates and settings over correctly, without me having to redo them again. It Saved me a lot of Time! Thank you Adrian B. (of NinjaTrader 8 Technical Support) once again!

Five (5) Stars for NinjaTrader Support Rep Clayton... Support Representative Clayton was assigned to my case involving a "read-only" database issue. Clayton was responsive both via email and telephone/remote service. Though partial resolution to the problem was resolved, Clayton suggested that my IT join the troubleshooting effort. Clayton provided step-by-step guidance for my IT to further troubleshoot, from which the issue was ultimately satisfactorily resolved. The root cause turned out to be a recent update to Avast Anti-Virus. Clayton was at all times Calm, Professional and Forthcoming in detailing the steps he was taking to resolve the issue. Thank you once again Clayton. Respectfully...David D Dube' Polaris Trading Group Capital Management, LLC Commodity Trading Advisor (CTA)

I can not say enough about Adrian B. I can not say enough about Adrian B.! He is sooo knowledgeable, kind and really gets Customer SUPPORT! He not only took care of everything I needed, but went beyond by informing me of so many things that could help me that I would have never known to ask for. Also followed up with an email full of further instructions on everything I asked him about!! Keep it up Adrian, Ninja Trader, you have a WINNER!