Adrain B Adrain B, was excellent in following up. Our time zone difference was between changes in Daylight Savings times and Singapore. Their day is close to my midnight. Adrain was polite and effective in reinstalling my NinjaTrader 8 to my local computer, rather than the previous install that went to OneDrive automatically, without my knowledge. Adrian was able to migrate my templates and settings over correctly, without me having to redo them again. It Saved me a lot of Time! Thank you Adrian B. (of NinjaTrader 8 Technical Support) once again!

NinjaTrader is ripping you off I deeply regret having bought the NinjaTrader Lifetime license 5 years ago. I can't even open an account with my purchased lifetime license. There is no response to emails and if the support respond, they are absolutely not helpful. This is by far the worst customer service I have encountered. Nobody cares that I have paid a lot of money for the software that I can't access today. It's all about cashing in. Before purchasing NinjaTrader, I received of course all the attention.

Adrian was extremely helpful Adrian was extremely helpful and efficient. I have been fighting this problem for 3 days now and was not getting answers from my third party supplier. Adrian focused in on the problem immediately and had me up and running in less than 15 minutes. After having a frustrating 3 days and having an Adrian quick fix, I closed down my computer and played a round of golf. Thank you Ninja Trader. George R

My platform hung My platform hung, Scheduled a phone support. The tech was super knowledgeable, but what I liked to most was the ease of communication, he understood every thing I said and I understood him. He's sharp keep him, also I asked him how to duplicate a chart, he showed me how, it's so easy (once you know the magic trick) love the software and the support. Thanks

Five (5) Stars for NinjaTrader Support Rep Clayton... Support Representative Clayton was assigned to my case involving a "read-only" database issue. Clayton was responsive both via email and telephone/remote service. Though partial resolution to the problem was resolved, Clayton suggested that my IT join the troubleshooting effort. Clayton provided step-by-step guidance for my IT to further troubleshoot, from which the issue was ultimately satisfactorily resolved. The root cause turned out to be a recent update to Avast Anti-Virus. Clayton was at all times Calm, Professional and Forthcoming in detailing the steps he was taking to resolve the issue. Thank you once again Clayton. Respectfully...David D Dube' Polaris Trading Group Capital Management, LLC Commodity Trading Advisor (CTA)