I can't speak to what the company is… I can't speak to what the company is doing well but the young lady that assisted with the issues I was having was a delightful and pleasant as she resolved my issues.

Adrain B Adrain B, was excellent in following up. Our time zone difference was between changes in Daylight Savings times and Singapore. Their day is close to my midnight. Adrain was polite and effective in reinstalling my NinjaTrader 8 to my local computer, rather than the previous install that went to OneDrive automatically, without my knowledge. Adrian was able to migrate my templates and settings over correctly, without me having to redo them again. It Saved me a lot of Time! Thank you Adrian B. (of NinjaTrader 8 Technical Support) once again!

Joshua's help in customer service was… Joshua's help in customer service was OUTSTANDING. I trade Tradovate which Ninja Trader ownes and operates as a second trading platform. He help on three totally unrelated problems with answers and links supporting his response. I have not had such support like this in years by ANY company. Thank you Joshua you are a credit to the words "customer service". Marc

NinjaTrader is ripping you off I deeply regret having bought the NinjaTrader Lifetime license 5 years ago. I can't even open an account with my purchased lifetime license. There is no response to emails and if the support respond, they are absolutely not helpful. This is by far the worst customer service I have encountered. Nobody cares that I have paid a lot of money for the software that I can't access today. It's all about cashing in. Before purchasing NinjaTrader, I received of course all the attention.

THANK YOU AND BRAVO, EMILIO!!! I hope you know just how good Emilio is!!! I want to thank and commend him!!! He was patient, determined to end-run a number of glitches we encountered, and persevered until it was successfully completed. I'm grateful for his assistance