very poor support, There are often errors, when I make a transaction I have to record a video as proof. I am having negative balance error when trading but nt8 does not resolve it for me and blames me with unreasonable reasons. I sent proof including photos and videos but you still haven't resolved it for me. terrible.

Joseph was very patient and answered… Joseph was very patient and answered all of my questions. He also made himself available should I have further questions on the platform. It was a good experience.

Often times people take their time to… Often times people take their time to write a negative review based on a bad interaction very few take thr time to write a good one. I had an amazing interaction with my support agent. He was very kind knowledgeable and thorough he went above and beyond the call of duty by helping me connect all of my account. Ninja trader needs to hire more special agents like him. Thank you for an amazing interaction.

NinjaTrader is ripping you off I deeply regret having bought the NinjaTrader Lifetime license 5 years ago. I can't even open an account with my purchased lifetime license. There is no response to emails and if the support respond, they are absolutely not helpful. This is by far the worst customer service I have encountered. Nobody cares that I have paid a lot of money for the software that I can't access today. It's all about cashing in. Before purchasing NinjaTrader, I received of course all the attention.

So glad Zackery has been working with my corrupted Ninja 8 platform for the last 2 days. Today he cleared my problem using "Team". While we had to repair the platform he was able to save my connections and most of my template info. He was very thorough and made sure I was back up and working with out any additional issues. This was done with a pleasant professional manner! Was very pleased with the outcome.