I can not say enough about Adrian B. I can not say enough about Adrian B.! He is sooo knowledgeable, kind and really gets Customer SUPPORT! He not only took care of everything I needed, but went beyond by informing me of so many things that could help me that I would have never known to ask for. Also followed up with an email full of further instructions on everything I asked him about!! Keep it up Adrian, Ninja Trader, you have a WINNER!

Software corrupted, system caused by several connection failures I was not able to connect to Ninja Trader and called Help desk. I received an email and filled in the information that included: phone number, problem, times I knew I would be available and the help software I already had on my computer. It took Christopher only a few minutes to correct the problem. He was polite, easy to talk to as I explained the problem and how he corrected the problem. Great job, thanks, Lyle

Joshua's help in customer service was… Joshua's help in customer service was OUTSTANDING. I trade Tradovate which Ninja Trader ownes and operates as a second trading platform. He help on three totally unrelated problems with answers and links supporting his response. I have not had such support like this in years by ANY company. Thank you Joshua you are a credit to the words "customer service". Marc

My platform hung My platform hung, Scheduled a phone support. The tech was super knowledgeable, but what I liked to most was the ease of communication, he understood every thing I said and I understood him. He's sharp keep him, also I asked him how to duplicate a chart, he showed me how, it's so easy (once you know the magic trick) love the software and the support. Thanks

very poor support, There are often errors, when I make a transaction I have to record a video as proof. I am having negative balance error when trading but nt8 does not resolve it for me and blames me with unreasonable reasons. I sent proof including photos and videos but you still haven't resolved it for me. terrible.