I'm new to NinjaTrader I'm new to NinjaTrader. The platform is easy to trade on, but difficult to maneuver to other pages and to find help. I'm sure I'll get used to it. The first time I made a deposit it was available the next day. I requested another deposit 3 days ago, it came out of my bank account the next morning and still has not appeared on my NinjaTrader account. I got a margin call and a fine yesterday. Today I'm just out of the deposit. I'm told there is a 3 day hold? It's been over 3 days.not at all like any other platform I've used before. I'm sure I'll learn my way around - eventually. The charts and ladder are easy to use.

Adrian was extremely helpful Adrian was extremely helpful and efficient. I have been fighting this problem for 3 days now and was not getting answers from my third party supplier. Adrian focused in on the problem immediately and had me up and running in less than 15 minutes. After having a frustrating 3 days and having an Adrian quick fix, I closed down my computer and played a round of golf. Thank you Ninja Trader. George R

I looked at multiple trading platforms I looked at multiple trading platforms. For me, NT is by far is the easiest and offers the most options, indicators and whatever I need for success. Their customer support is extremely fast and thorough..

very poor support, There are often errors, when I make a transaction I have to record a video as proof. I am having negative balance error when trading but nt8 does not resolve it for me and blames me with unreasonable reasons. I sent proof including photos and videos but you still haven't resolved it for me. terrible.

NinjaTrader is ripping you off I deeply regret having bought the NinjaTrader Lifetime license 5 years ago. I can't even open an account with my purchased lifetime license. There is no response to emails and if the support respond, they are absolutely not helpful. This is by far the worst customer service I have encountered. Nobody cares that I have paid a lot of money for the software that I can't access today. It's all about cashing in. Before purchasing NinjaTrader, I received of course all the attention.