I just started my business and open an… I just started my business and open an account with this "Bank". Everything set for the first deposit and start payments to everybody and SURPRISE my account is On Hold because they decided the day before that they a selfie with my license. Horrible customer service and no options just they say " I am sorry" Now I cannot pay anyone! Can you imagine how frustrating is that the first payment for your new business cannot be processed because they want a selfie!!

I spoke with Patrick Wallice I spoke with Patrick Wallice, who was able to completely and concisely answer all of my user questions relating to Bluevine. He had constructive suggestions for how I can better use Bluevine as our business grows, and I look forward to working with him.

Horrible customer service, and online support I have not been able to access my account for about three or four months now due to having changed my phone number. I cannot complete the 2 step authentication. I have called Bluevine multiple times and waited at least 30 minutes to an hour to speak to a representative each stating that they have will change the number. Last few times I called. They said the number was changed, but whenever I go online and try to sign on it still asks to send a verification code to my old phone number.

It's horrible. Just don't. It's horrible. Debit/credit refunds take 7 business days, while at any other typical bank, they're immediate. Direct deposits take 4 entire business days, so basically 5 business days, while other banks process them immediately or overnight. The Customer Service reps are offshore, and they typically just repeat exactly the same information you see on your dashboard without adding any value whatsoever. They do not even know what an ACH transaction is and don't have any mechanism to track ACH transaction tracking numbers which any bank in the entire SWIFT network is able to do. It's just horribly frustrating working with them and as soon as I can, I'm taking my business elsewhere. You should save yourself the trouble.

Best customer service Best customer service! Quick access through chat and everything was solved, so quickly, and so professionally!