It takes much longer to get qualified for a loan than their advertising says. They give you the impression you can get your loan as soon as tomorrow. Everyone I had contact with was personable energetic and patient. We talked laughed and had a pleasant experience and still got the job at hand taken care of. The tasks that were passed down could have been less in my opinion but then I'm not sure why you needed some of the verifications but I guess some people aren't straight up and forward with their info.

Best, quick and very efficient It is the Service that kept me going with my Refinance and a plan that works for me. Everyone that I have spoken to has created positive defining moments. The most important is Ruben Griffen has been just a wonderful experience he not only provided the best service and he also understood the right plan for me and created that trust for me to move forward. If I have any other needs with Rocket I would prefer to work with Ruben he is just an amazing personality and very knowledgeable

Ian has been amazing Ian has been amazing, keeping me informed via personal phone call and or email every step of the way. Very personable and professional. Making sure I am familiar of everything going on and understanding all of it. This is our 2nd time using Quicken / Rocket and this time is by far much more convenient and enjoyable.

My agent was on top of things that… My agent was on top of things that matter to me, and was most favorable in how she handled things regarding our re-finance. This is my second experience with Rocket Mortgage, and both have been very professional in their outcome thus far.

Sarah Pepper is a jewel .. Sarah Pepper is a jewel ... she deserves a raise! She was with me every step of the way during my re-fi process and made it happen for me. She is a true professional. I value my relationship with Rocket Mortgage and have shared my experiences with others. Thank you.