Maria H
GBVery helpful and knowledgeable Very helpful and knowledgeable. I went in to get my wedding ring cleaned and replated, which they did in less than 10 minutes, and to get info about the design process for resetting my stones one day. They did a good job at providing info and not being sales-y, and then followed up with answers to some design questions via text later.
Ryan
GBExcellent customer service I called Sara, over the road, to purchase our third mother’s ring five weeks from Christmas. She remembered me and every detail about our previous purchases. The ring was built and ready for pickup in less then two weeks. Sara’s customer service, with person attention, made the whole transaction smooth and seamless. Thanks Sara!
Kara D.
GBThe staff there is phenomenal The staff there is phenomenal! They always make us feel welcomed and valued and their prices are fair and transparent. I’ll choose Buchroeder’s every time!
Chris
GBGreat customer service and higher quality Great customer service. Higher quality products too. Other jewelry stores will sell lower quality diamonds that Buchroeder’s won’t sell. So you can be assured that you’re buying quality jewelry when you go to Buchroeder’s.
Justin
GBPayment plan issues... Staff told me wrong info... I was told I would be able to make qualifying payments on the ring I purchased until it was paid in full. Two months ago I received an email from Wells Fargo stating that the remaining balance needed to be paid off by the middle of May otherwise I would have to pay all interest that had accumulated since the purchase. So I had to divvy up $1200 in order to pay the ring off by May otherwise my balance would have been increased by $1000 of interest. The person at Buchroeder's had even told me not to worry about paying more than established rate otherwise it would not make the agreed upon payment plan worth it. Was not happy about this at all!!!