Roger Dixon
USMelissa and Abby were wonderful Melissa and Abby were wonderful. The stars given are theirs. However someone in your underwriting department just did not want to do this loan for reasons that I suspect but can't prove. Forgetting to cross a T or dot an I caused endless delays. An account opened for tires with a balance of $250 brought everything to a halt. We have outstanding credit, high balances that are paid in full every month, no debt to speak of. Everything was exactly right yet someone kept finding another reason to delay it. The loan finally closed three MONTHS after starting the process. By the way, any document asked for was scanned and sent the same day it was requested. I understand the second appraisal slowed things down a little but there was still something else going on here. Would I recommend One Reverse? Unfortunately I would have a hard time doing that. I am just glad it's over.
Beverly Proulx
USMy first experience was speaking to…Austin Yost My first experience was speaking to Austin Yost. He explained in detail how the process of the reverse mortgage for my needs. Had I not had Austin as my representative I probably would not have been comfortable enough to go this route.
Jo
USI most definitely will recommend this I most definitely will recommend this company. My application had a few bumps to fix for FHA. The folks at one reverse work together to get what works the best for you to complete your loan. Excellent Company.
Leslie Scheppegrell
USRich Martin and support staff Melanie are fabulous! Rich Martin and support staff Melanie Paulson were both fabulous. We always had a prompt reply to our questions. The process went along smoothly and ahead of schedule. We highly recommend Rich as a mortgage banker.
Debra Hayes
USExcellence From my first contact with Glen he was wonderful. His patience is beyond measure. I also received the same excellent service from Melanie. They made a difficult and stressful situation so much easier always answering my numerous questions and many times having to repeat the answers. They make a great team. I thank you both for your excellent customer service.