Have not received my certificate Have not received my certificate! They post on their site to get a digital copy of the certificate upon completion but that did not happen and their site - besides being very non-usr friendly- had no way to generate it. (to their credit when I emailed them they did send me one by email). But the 1 star is because I have yet to receive it in the mail, which is what I need to provide the IRS.... Update 1 hour later - they reached out to me by email and offered to send it registered mail within 24 hours, so I am updating my stars to 5, but pending reciept....

Responsive service Fed Direct has a top notch product at a fair price. They have helped me navigate through unfamiliar territory and fixed any concern promptly. The materials are easy to understand and broken down into little bites, so you can learn at your own speed. I am very confident I will gain my credentials

Great customer service Great customer service. The content was easy to understand and at a reasonable price and the website is easy to browse and find useful training.

Excellent customer service Excellent customer service! Super fast turn around time with mailing out certificates. I needed to complete my CAA and got it all done in under week. From course completion to receiving my certificate in the mail. Thank you! And they still answered my call even during a holiday. Awesome company!

It is easy to navigate but video doesn't always work It is easy to navigate. During the video playback it sometimes loses its place during the question phase and then you have to close it and sometimes log back in to restart. It appears that the login timeout doesn't count web training viewing time.