Excellent customer service Excellent customer service! Super fast turn around time with mailing out certificates. I needed to complete my CAA and got it all done in under week. From course completion to receiving my certificate in the mail. Thank you! And they still answered my call even during a holiday. Awesome company!

Excellent for Self-Study The self-study format works very well, especially for seasoned CAA and tax attorneys. The test questions should be reviewed because some were very vague. I write this as someone who got only one question wrong --- even at my knowledge level, I found myself asking "are you trying to ask this?" as I went through the questions.

Easy Process It was easy to sign up, easy to follow the instructions, great to get the results immediately. Now I am waiting for the certificate. Thanks for the reply-found my certificate in the My CE Tracking - Love IT!!

It is easy to navigate but video doesn't always work It is easy to navigate. During the video playback it sometimes loses its place during the question phase and then you have to close it and sometimes log back in to restart. It appears that the login timeout doesn't count web training viewing time.

Good product, but potential test inconsistencies First, the training course was reasonably priced in my opinion. Second, the online modules were detailed and comprehensive. However, I thought some of the test questions were worded in a very confusing manner, and in particular were not always worded consistently compared to the modules or study guide. Also, in my opinion, some of the questions on the 100 question AFTR exam related to specific information that was not covered in the study guide. Or at least, I couldn’t find some of that information in the areas of the guide I thought were applicable for that topic. Examples include: How long does the tax preparer have to pay penalties assessed by the IRS for failure to comply with circular 230 requirements? I could not find any reference to that at all in study guide. Nor could I find any reference to 6% tax on excess IRA contributions. Now, I realize the test was open book, and I could seek the information from any resource available in addition to the study guide. But, as a minimum, I believe the information should be available in the exam study guide. There were other examples as well. Now obviously, I could be mistaken and I totally overlooked the information. If so, I apologize.