There is a flaw in their ordering… There is a flaw in their ordering system where items that are similar--same item with different names--do not go through. Instead the first item is simply duplicated. They claim they cannot find the problem so they want more money for the correct item. I am not happy with the way they do business.

Great communication I did have an issue where the discount didn't show up on my total after I purchased, but I emailed the company and they immediately refunded me the discount. Very quick and responsive. Thanks!

I still have yet to receive this late… I still have yet to receive this late birthday present. Totally unacceptable in my opinion. It's been 2 weeks since this was ordered. I did send an email asking when I would receive this and was told it was waiting to be picked by USPS and it would be a few days. Again, you all need to figure out a better shipping process and rate!

Could Be Thicker The company did fine as far as ordering and delivering. However the mat is thinner than expected for the higher quality mat and it comes folded in quarters. I’m hoping that the folds will flatten quickly.

"no need to knock" doormat… The first "no need to knock" doormat that I received was made of very soft, lightweight fabric (less than 1 pound) that could easily blow away outside and wasn't suitable to wipe shoes, only decorate cold floor. (It also was stuck in China and arrived late.) Although they were reluctant to issue a refund, they certainly get a P for persistance in trying to understand what material I expected in an outdoor mat. 2 months and 20 emails later (partly due to language barriers?) a replacement was sent. It isn't coco coir as I had thought I was ordering in the first place, but it is heavy enough not to blow away and has some sort of woven fibers that don't provide the brushing action of coco coir but might remove some dirt from shoes. The printing wasn't as good on the 2nd one but now my friend can use it outdoors.