This is the 3rd phone case I have… This is the 3rd phone case I have ordered in the last couple of months; two as gifts & one for myself, and I have truly been so impressed with all of them. Also, the professionalism and prompt assistance of the online operator was top notch too!!

The chemical smell is intolerable The chemical smell is intolerable. It filled the room the instant I opened the package. It's so strong, everywhere I put the shoes, the room is inhabitable. These may never be worn. If they are, my vest guess is months for the smell to go away. Unfortunately, no where to put them but outside, to get rid of the smell, that will likely ruin them. I would never purchase shoes from this company again. Other than the merchandise, everything else was fine.

There is no customer service number There is no customer service number, which is super inconvenient for the working person's. I have emailed with no response, my shoes I ordered is later than the company promised with us unprofessional considering it was a birthday present and zero communication on the companies part. Also if you cannot get a refund, there needs to be availability for immediate assistance. Customer service is lacking all around the board. I will tell all my friends on social media and in person the very big displeasure and experience I have had. P.s. still waiting on my shoe order...and still no email reply

"no need to knock" doormat… The first "no need to knock" doormat that I received was made of very soft, lightweight fabric (less than 1 pound) that could easily blow away outside and wasn't suitable to wipe shoes, only decorate cold floor. (It also was stuck in China and arrived late.) Although they were reluctant to issue a refund, they certainly get a P for persistance in trying to understand what material I expected in an outdoor mat. 2 months and 20 emails later (partly due to language barriers?) a replacement was sent. It isn't coco coir as I had thought I was ordering in the first place, but it is heavy enough not to blow away and has some sort of woven fibers that don't provide the brushing action of coco coir but might remove some dirt from shoes. The printing wasn't as good on the 2nd one but now my friend can use it outdoors.

Great customer service in response to… Great customer service in response to size questions. Product shipped in timely manner. Old English sheepdog shorts were super cute and comfortable! Fun addition to our vacation on the beach!