Literally blown away by their kindness Literally blown away by their kindness. My dog passed and I called to ask if I could return meds I hadn’t opened. Money refunded, donate the meds AND THEN flowers arrived at my house!!! Blown away.

Fraudulent Fraudulent. What a nightmare. After following the directions given to me by their associate to cancel and reorder- they would not apply the promotion that THEY SENT to me. Notes left on my account that show that this was the dvic3 I was provided were ignored. They claim to have no supervisor that could help and no one that they could transfer me to. I think they have grown too much too fast- zero cares for customer service.

Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

NW puppy chew pack from Chewy is dangerous I purchased a package of chew toys sold and promoted by chewy for puppies. The chew toys made of nylon, rubber or combination broke apart within a day of chew time and ended up in my dogs poop. These toys are marketed for chewing and for puppies yet they are not made to withstand chewing from a ten pound Keeshond pup who won’t get much larger than 35lbs. These toys are dangerous for dogs and a company like Chewy shouldn’t be marketing them. I wrote one review to them regarding the yellow teething bone included in this package but was not allowed to submit another review regarding the spoiled football which ended up in my dogs poop. Refunds are not enough, this is a safety issue and Chewy should take the lead to insure it is not selling hazardous toys to pets.

A COMPANY that truly CARES about their CUSTOMERS! If you are a pet parent, you can’t go wrong with Chewy’s. I called them yesterday to let them know my Daisy Mae had passed and inquired how to returned the prescription food she left behind. They credited that purchase and today I came home to a dozen peach roses with a vase. Wow! WHAT AN INCREDIBLE company!