Flowers from Chewy My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

Thank you from Rocky's family We want to thank the Chewy Family for supplying Rocky's food and other items and the excellent exceptional customer service we received. We lost Rocky this week after 11 years and it's a tough time for the family. But to come home from work today and receive flowers from the Chewy Family not only shows that they care about your pet but put a little smile on our face. I know Rocky's running around barking. Thank you so much Chewy Family Thank you so much.

My dog passed away My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

Are they censoring reviews to sell products? Have been ordering from Chewy for years. Some issues recently--past year or so.. Shipping seems to be a bit slower. Not as generous about returns as in the early years. Customer service reps polite, but not always helpful. Lower prices at Walmart without having to spend 50.00 for free shipping. But of course chewy has great selection and home delivery. Most concerning is that they solicit reviews on every product, but do not publish those that express legitimate concerns and are written according to their submission guidelines. After thorough research and after speaking with my home vet, I took the time to write a constructive review of a dog food brand which followed all Chewy guidelines for submission, but the review was never posted. Who are they protecting? Certainly not our dogs. There are numerous reviews about dented cans and other minor concerns. Yet they did not publish my review about a label that reveals there might be issues with long term feeding due to extremely minimum fat content of the dog food. Chewy vet by chat very nonchalant also. Did not seem knowledgeable about AAFCO feeding and labeling requirements. Did not investigate thoroughly or indicate she would would contact manufacturer. My home vet advised stopping the diet ASAP due to extremely low fat content. Chewy was unconcerned, seemed to be protecting manufacturer and Chewy itself.

Pharmacy terrible. But fast chew toys? I think it’s great they can deliver chew toys within 24 hrs. But what I really need is a pharmacy to not mess up my dog’s order, blame the vets office, waste 6 days that my dog needs medicine, and NEVER apologize.