I had just purchased dog food for my… I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla

Fraudulent Fraudulent. What a nightmare. After following the directions given to me by their associate to cancel and reorder- they would not apply the promotion that THEY SENT to me. Notes left on my account that show that this was the dvic3 I was provided were ignored. They claim to have no supervisor that could help and no one that they could transfer me to. I think they have grown too much too fast- zero cares for customer service.

HORRIBLE PHARMACY HORRIBLE!!! It’s taken them 8 days to process antibiotics for my dog and I’m still waiting. If you need medication and can’t wait 2 weeks, order elsewhere. They don’t care and very politely read from a script with no follow through. I will NOT order meds from them ever again, even if they’re cheaper. Not worth making my sick dog suffer and wait because of their policies of no fax prescriptions or because they are “a little behind” in processing scripts.

Over the top! Feeling like family! I was blown away by the customer service from Sharon! After my friend passed away, I was ordering dog food for her dog. Sharon assisted with making sure my friends account was not on auto order and continued to stay on the phone with me and make sure I got the correct food ordered for my the dog. To top it off, I received flowers for the loss of my friend from Sharon and Chewy. I love that Chewy allows their employees the freedom to make those decisions. Everyone I told smiled and was pleasantly surprised I’ve used Chewy for years and have never been disappointed. Sounds like they’re a great company to work for too thank you Sharon and Chewy!!

A COMPANY that truly CARES about their CUSTOMERS! If you are a pet parent, you can’t go wrong with Chewy’s. I called them yesterday to let them know my Daisy Mae had passed and inquired how to returned the prescription food she left behind. They credited that purchase and today I came home to a dozen peach roses with a vase. Wow! WHAT AN INCREDIBLE company!