Over the top! Feeling like family! I was blown away by the customer service from Sharon! After my friend passed away, I was ordering dog food for her dog. Sharon assisted with making sure my friends account was not on auto order and continued to stay on the phone with me and make sure I got the correct food ordered for my the dog. To top it off, I received flowers for the loss of my friend from Sharon and Chewy. I love that Chewy allows their employees the freedom to make those decisions. Everyone I told smiled and was pleasantly surprised I’ve used Chewy for years and have never been disappointed. Sounds like they’re a great company to work for too thank you Sharon and Chewy!!

Unreliable scheduled deliveries Products and prices are comparable, but their shipping and deliveries are inconsistent for subscribed pet supplies, like dog food. It ends up costing more because you have to go shop locally to fill the gaps. This makes it more expensive and takes out the convenience of home delivery.

Flowers from Chewy My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

HORRIBLE PHARMACY HORRIBLE!!! It’s taken them 8 days to process antibiotics for my dog and I’m still waiting. If you need medication and can’t wait 2 weeks, order elsewhere. They don’t care and very politely read from a script with no follow through. I will NOT order meds from them ever again, even if they’re cheaper. Not worth making my sick dog suffer and wait because of their policies of no fax prescriptions or because they are “a little behind” in processing scripts.

Literally blown away by their kindness Literally blown away by their kindness. My dog passed and I called to ask if I could return meds I hadn’t opened. Money refunded, donate the meds AND THEN flowers arrived at my house!!! Blown away.