Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

NW puppy chew pack from Chewy is dangerous I purchased a package of chew toys sold and promoted by chewy for puppies. The chew toys made of nylon, rubber or combination broke apart within a day of chew time and ended up in my dogs poop. These toys are marketed for chewing and for puppies yet they are not made to withstand chewing from a ten pound Keeshond pup who won’t get much larger than 35lbs. These toys are dangerous for dogs and a company like Chewy shouldn’t be marketing them. I wrote one review to them regarding the yellow teething bone included in this package but was not allowed to submit another review regarding the spoiled football which ended up in my dogs poop. Refunds are not enough, this is a safety issue and Chewy should take the lead to insure it is not selling hazardous toys to pets.

My dog passed away My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

Leader of the pack for Customer Service and Selection I have run a large e-commerce company in the past for 10 years- served on boards of multi-billion dollar companies- and No One manages their customer service as deftly, as personally, or as well, as Chewy. As a long time Chewy customer, we get everything from very specific dog and cat food, to kitty litter from Chewy. They have replaced damaged product, told me to donate dog and cat food to local shelters, and even sent us flowers when our dog tragically died. Chewy started out as an economical decision for high end dog food but has become as much a part of our animal family as they make us feel our pets are part of their family. If you ever had a problem with anything from Chewy, and contacted them, you would feel as we do, just super happy customers. Thanks guys- and I'm sorry we missed your original round of investment.

Brilliant service Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy