Above & beyond when it comes to customer service..... A representative from Chewy (Anastasia) was amazing in helping me return an item that was ordered by mistake. I was given a refund and told to take the item to a shelter or clinic to help a pet in need. I think this is wonderful & I will definitely shop with Chewy again for my cat's needs.

My dog passed away My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

I had just purchased dog food for my… I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla

Flowers from Chewy My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

Trash customer service reps Terrible customer service. Explained my situation to multiple reps and no one gave a crap. I had input my address as my dad's so i could pick up my packages from his house instead of my leasing office and they advised me i wasn't a new customer to get the promos even though i sent in proof of address and everything! I even had them look up the phone number i've had for the last 8 years and provided 4 different emails and they told me "Yeah, i don't see any other accounts." You're talking to robots who don't know their butts from a hole in the ground.