Leader of the pack for Customer Service and Selection I have run a large e-commerce company in the past for 10 years- served on boards of multi-billion dollar companies- and No One manages their customer service as deftly, as personally, or as well, as Chewy. As a long time Chewy customer, we get everything from very specific dog and cat food, to kitty litter from Chewy. They have replaced damaged product, told me to donate dog and cat food to local shelters, and even sent us flowers when our dog tragically died. Chewy started out as an economical decision for high end dog food but has become as much a part of our animal family as they make us feel our pets are part of their family. If you ever had a problem with anything from Chewy, and contacted them, you would feel as we do, just super happy customers. Thanks guys- and I'm sorry we missed your original round of investment.

Best customer service experience Reached out to customer service and within an hour of sending an email I was contacted and my issue was resolved. I tried a new product that did not agree with my dog’s tummy. Instead of returning the product, Chewy asked me to donate to the local shelter and refunded my money. I absolutely love this Company!

Unreliable scheduled deliveries Products and prices are comparable, but their shipping and deliveries are inconsistent for subscribed pet supplies, like dog food. It ends up costing more because you have to go shop locally to fill the gaps. This makes it more expensive and takes out the convenience of home delivery.

Thank you from Rocky's family We want to thank the Chewy Family for supplying Rocky's food and other items and the excellent exceptional customer service we received. We lost Rocky this week after 11 years and it's a tough time for the family. But to come home from work today and receive flowers from the Chewy Family not only shows that they care about your pet but put a little smile on our face. I know Rocky's running around barking. Thank you so much Chewy Family Thank you so much.

Above & beyond when it comes to customer service..... A representative from Chewy (Anastasia) was amazing in helping me return an item that was ordered by mistake. I was given a refund and told to take the item to a shelter or clinic to help a pet in need. I think this is wonderful & I will definitely shop with Chewy again for my cat's needs.