My dog passed away My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

I had just purchased dog food for my… I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla

Trash customer service reps Terrible customer service. Explained my situation to multiple reps and no one gave a crap. I had input my address as my dad's so i could pick up my packages from his house instead of my leasing office and they advised me i wasn't a new customer to get the promos even though i sent in proof of address and everything! I even had them look up the phone number i've had for the last 8 years and provided 4 different emails and they told me "Yeah, i don't see any other accounts." You're talking to robots who don't know their butts from a hole in the ground.

Unreliable scheduled deliveries Products and prices are comparable, but their shipping and deliveries are inconsistent for subscribed pet supplies, like dog food. It ends up costing more because you have to go shop locally to fill the gaps. This makes it more expensive and takes out the convenience of home delivery.

Never send a gift to your dog friends from Chewy!! We were sent a number of dog gifts as a present. Unfortunately we didn't need them and called to arrange a return. They won't accept a return back from a gift recipient. You have to call the giver and have them telephone Chewy to arrange the return. I said this sounds too difficult, why won't you accept my gift return? I don't even want the money, send it back to the giver. They said I had to have account access to return the gift. Obviously just a poorly constructed and not well thought out customer service department. I will never buy anything from Chewy.