Flowers from Chewy My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

Trash customer service reps Terrible customer service. Explained my situation to multiple reps and no one gave a crap. I had input my address as my dad's so i could pick up my packages from his house instead of my leasing office and they advised me i wasn't a new customer to get the promos even though i sent in proof of address and everything! I even had them look up the phone number i've had for the last 8 years and provided 4 different emails and they told me "Yeah, i don't see any other accounts." You're talking to robots who don't know their butts from a hole in the ground.

Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

Leader of the pack for Customer Service and Selection I have run a large e-commerce company in the past for 10 years- served on boards of multi-billion dollar companies- and No One manages their customer service as deftly, as personally, or as well, as Chewy. As a long time Chewy customer, we get everything from very specific dog and cat food, to kitty litter from Chewy. They have replaced damaged product, told me to donate dog and cat food to local shelters, and even sent us flowers when our dog tragically died. Chewy started out as an economical decision for high end dog food but has become as much a part of our animal family as they make us feel our pets are part of their family. If you ever had a problem with anything from Chewy, and contacted them, you would feel as we do, just super happy customers. Thanks guys- and I'm sorry we missed your original round of investment.

Brilliant service Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy