Never send a gift to your dog friends from Chewy!! We were sent a number of dog gifts as a present. Unfortunately we didn't need them and called to arrange a return. They won't accept a return back from a gift recipient. You have to call the giver and have them telephone Chewy to arrange the return. I said this sounds too difficult, why won't you accept my gift return? I don't even want the money, send it back to the giver. They said I had to have account access to return the gift. Obviously just a poorly constructed and not well thought out customer service department. I will never buy anything from Chewy.

Brilliant service Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy

Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

Thank you from Rocky's family We want to thank the Chewy Family for supplying Rocky's food and other items and the excellent exceptional customer service we received. We lost Rocky this week after 11 years and it's a tough time for the family. But to come home from work today and receive flowers from the Chewy Family not only shows that they care about your pet but put a little smile on our face. I know Rocky's running around barking. Thank you so much Chewy Family Thank you so much.

I had just purchased dog food for my… I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla