Phone called on online servise/mobile app for payment The cust rep - Alia was very helpful and explain why it might be a problem at this time with my payment not going thru as you all are experiencing system issue this week. I would like to thank her for her honesty. She did advise that, I can try again later and if the problem still exist, then I can call back and they will waive the late fee. Thank you Alia for your excellent cust service. Stay bless, safe and healthy.

Great Customer Service!! I was very upset when I called because I had already made my monthly payment early and couldn’t understand why my minimum due for new statement was doubled and late charge fee was added! The customer service rep Shatae was very calm and stated she needed my information so she could look at my account. After reviewing my account she stated I made payment before next bill cycle so it wasn’t counted as a payment. She explained the matter to very clearly and calmly. I complimented her on excellent customer service and I felt better but will be careful about paying before closing date.

Representative was very helpful (from authorized person on behalf of Mrs. Perez) The representative I spoke with today was very helpful with my problem. I had made payments on the Build website that did not show up as scheduled payments, even though I had talked to someone else about the matter the first time. Upon finding out today April's payment was over $100, I contacted the company. After explaining the situation to the representative, she made sure adjustments to the account were made quickly. She was sympathetic and understanding of the possible site problems I had experienced and apologized for the inconvenience. I was very appreciative of the way she handled my problem.

The representative went above and… The representative went above and beyond to assist me. Because of him I was able to get my rental car. He stayed on the phone until the process was complete.

After some initial confusion After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there only remains the correction of the credit report of late and missed payments to finish. Your representatives were very good and tried to keep pleas3ent with this old crouch. you best keep them both as they are excellent assets to Continental.