Sasha
GBMisleading, worst precious metal company around. Set up delivery from same vault but made me pay 3 shipping fees of $40 each. Then items were not received but when calling FedEx they were returned to shipper. Items not returned to vault and emails and phone calls have been ignored. I would stay far away. I will never buy from them again. Horrible experience.
William Bigelow
GBThanks To HAA's Support Team Because of COVID, I was unable to readily contact HHA by phone to solve a problem I had accessing my two accounts. Once I contacted the HHA Support Group via e-mail about my problem, the HHA personal quickly solved the problem. Given that the problem involved setting up a new will, the speed of the solving of the problem was greatly appreciated. Bill Bigelow Punta Gorda, FL
Mark
GBYour Money is Safe with their Vetting Process With the amount of Fraud and being a victim. I appreciated the thorough vetting they go through to make sure you are who you say you are. Kudos to Hard Assets Alliance for making this customer feel safe and secure with my investments. Even when you log in you have the option to have a Authenticator validate you are who you say you are. If only Chase Bank would have had these standards I would have 10k in my account instead someone committed "Identity Fraud" therefore Chase was not accountable. There words. By the way I wanted to give a big thanks to Lindsey for her help and genuine Integrity.
Barbara
GBJanelle was so patient and wonderful Janelle was so patient and wonderful . I don’t write many reviews but I wanted to express how helpful she was . My sister and brother in law have dementia and Alzheimer’s . Luckily they filled our POA but we are still in process of finding their accounts and understanding what I need to do . She was helpful in clarifying what Entrust Group is and hard assets . I once again want to say how much I appreciate her patience and explanation with such clarity and caring !
LaNeal Posey
GBWhen I first joined Hard Assets… When I first joined Hard Assets Alliance, the people of HAA strove to help me any way they could. They held my hand and helped walk me through the processes necessary to buy my gold and silver coins. They were exemplary team members and truly went above and beyond their normal duties.