Larry Ross
GBJenelle - HAA Jenelle was kind and patient with me and continued working on my issue even after the call ended; reaching out to Equity Trust to request that someone contact me. Without her help, I would still be waiting (in the dark) about my account.
John Newton
GBFriendly/professional customer service Friendly/professional customer service. As a new client I was helped in everything I asked for and was even given some things in the future which would help me in working with HAA.
Laurie Almoslino
GBGreat customer service from Hard Assets… Great customer service from Hard Assets Alliance. We recently redeemed all the assets we had, and wanted to close the account. However, we had a concern that we might not be able to access the account history online. Got a quick email back assuring us that we could still access the history. Asked them to close the account, and it was quickly done. A pleasure!
Russell Borner
GBMs. Janelle I called Ms. Janelle for help in setting up my new Gold IRA...I had been bounced between HHA, Equity, US Money Reserve, and GBI and was about to cancel the whole deal...Her calmness, interest, knowledge, helpfulness, instructional capability, and professionalism brought me back from the edge. She deserves an immediate salary increase and promotion, should she desire one..
Mark
GBYour Money is Safe with their Vetting Process With the amount of Fraud and being a victim. I appreciated the thorough vetting they go through to make sure you are who you say you are. Kudos to Hard Assets Alliance for making this customer feel safe and secure with my investments. Even when you log in you have the option to have a Authenticator validate you are who you say you are. If only Chase Bank would have had these standards I would have 10k in my account instead someone committed "Identity Fraud" therefore Chase was not accountable. There words. By the way I wanted to give a big thanks to Lindsey for her help and genuine Integrity.