Waudog is incredible & so are their products Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructive Lab puppy. One of the many products I purchased fid not survive but Waudog was very prompt in issuing a refund and suggesting another product that might suit my needs. They’re a great company!?

Delivery started only after raising an issue on PayPal Even given great products and satisfying quality of the dogs' collars I ordered, I was charged for delivery even though it says on their site that it was free above the certain order total amount (now there's a banner saying different, bigger, amount, still in the policy the amount was the one I had my order placed for). The delivery of the order did not start for a month, my emails were ignored, and the delivery started only when I raised my concern with PayPal. Also the price of the goods, written on the package were 10 times less than I actually paid for them (tax issues?).

Misleading advertising Purchased the Glamour collar and leash set for my dog because it was advertised as flourecent, neon pink. It was not. I reached out to customer service and while they have been very kind and professional, no one will except a return/refund for the items I purchased that are still in its original packaging. Not particularly happy. Edit: After a little more communication, Waudog was willing to send a prepaid label and refund the purchase of the collar and leash. I am still out the $10 shipping to initially receive the item. Thanks

HORRIBLE COMPANY Sizing not accurate. 1 item never arrived. You can’t return until you get a response email giving you the address of where to send it. After 5 emails and a 2-3 weeks still no response. Keep in mind you can’t return after a month…also the one item never shipped and they still charged me for it. HORRIBLE COMPANY. Never ordering from them again. Also the 1 out of the 2 items I received was nothing special. They sell animal QR collars on Amazon for cheaper and you can return if it doesn’t fit. Quality is the same. Ordered 1/7/23 it’s now going on 3rd week. Just horrible experience for basic product.

I ordered 2 retractable leashes I ordered 2 retractable leashes. Within 1 minute I texted that I made a mistake and forgot to check the larger size - I gave them the length that I needed. I got a response the next day saying it was too late the order was ready to go out. When I finally got them, they were the extra small and not as long as you claimed. I decided to keep them and they are Ok however by the time I get back from my walks my hands hurt from trying to hold with all my fingers through the hole. Made for a smaller hand. As far as the flat leash, it could be heavier. The ones I have been using almost every day for 8 years have a thicker material and we’re just now beginning to fray. I hope these last as long! Make sure you take time to order the right things.