I ordered 2 retractable leashes I ordered 2 retractable leashes. Within 1 minute I texted that I made a mistake and forgot to check the larger size - I gave them the length that I needed. I got a response the next day saying it was too late the order was ready to go out. When I finally got them, they were the extra small and not as long as you claimed. I decided to keep them and they are Ok however by the time I get back from my walks my hands hurt from trying to hold with all my fingers through the hole. Made for a smaller hand. As far as the flat leash, it could be heavier. The ones I have been using almost every day for 8 years have a thicker material and we’re just now beginning to fray. I hope these last as long! Make sure you take time to order the right things.

I was extremely pleased with the…customer service I was extremely pleased with the quality of your doggie jacket. Lightweight, well stitched, beautiful. Unfortunately, it was too small. Fortunately, I reached out to customer service. They were prompt and very cordial working with me and assured me they would make an exchange. This was after their requesting measurements to ensure proper fit. I was extremely impressed with their correspondence and fixing my issue.

Good but could be perfect! Jacket is practical and cute and does it's job of keeping my short-haired young rescue (who saw snow for the first time yesterday!) warm. Not 5 stars only because it takes a long long time for me to figure out how to hold her and get the zipper to zip. Wish the zipper were larger and easier to navigate with a squiggly pup!

I'm happy youth this purchase I'm happy youth this purchase. This lash has a light-reflecting line in the middle, nice to have some additional safety feature. The lock is light-weight and very convenient, suitable for a small dog. The lash in general is a light-weight and nice-looking. Love the sustainability characteristics!

Waudog Lucy The original color we selected was not available, the staff promptly notified us of our options and modified the order timely. The order arrived within a few days. The size is true to the measurement guide provided. When we remove the coat from our dog, she is nice and warm under the jacket. We are very happy with the purchase.