Fraud alert! I tried to purchase a product earlier this month from Waudog. They charged me, but never sent the product. It is stuck in "label created" status for two weeks and customer service agents will not address this. I will start a fraud complaint tomorrow and encourage you to avoid this company. There are reams of complaints, it seems, and this company regularly neglects to send purchases.

I was extremely pleased with the…customer service I was extremely pleased with the quality of your doggie jacket. Lightweight, well stitched, beautiful. Unfortunately, it was too small. Fortunately, I reached out to customer service. They were prompt and very cordial working with me and assured me they would make an exchange. This was after their requesting measurements to ensure proper fit. I was extremely impressed with their correspondence and fixing my issue.

Waudog is incredible & so are their products Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructive Lab puppy. One of the many products I purchased fid not survive but Waudog was very prompt in issuing a refund and suggesting another product that might suit my needs. They’re a great company!?

This jacket seems well made but is… This jacket seems well made but is paper thin and will not keep our dog warm in any way. This was the most expensive jacket we’ve ever bought for her and unfortunately the most useless in terms of warmth. It’s a pretty colour but that’s really it. My first order was also lost so it took 2 months to receive it and now it’s too cold for her to even wear this one. Customer service was great however and did their best to send out a replacement ASAP.

Terrible customer service for NOT the most durable leash After my Great Dane puppy chewed through the Evolutor dog leash, waudog would not refund or replace the leash without seeing a picture or the destroyed leash and even then required me to send it back to the company address for a replacement. They charged $13 shipping costs plus a $46 dollar leash and their customer service was terrible. This leash does not hold up to heavy chewing and waudog only reluctantly honors the lifetime warranty. Get a different leash and don’t buy from waudog