This is due to the fault of the sender… This is due to the fault of the sender from Ukraine, because he did not provide all my information. Therefore, customs kept the package as suspicious and I had to provide a lot of information and pay a lot of money for the customs clearance process. I expect the product in the next week. Because of your shipping incompetence, I only incur additional costs and am really unhappy.

Fraud alert! I tried to purchase a product earlier this month from Waudog. They charged me, but never sent the product. It is stuck in "label created" status for two weeks and customer service agents will not address this. I will start a fraud complaint tomorrow and encourage you to avoid this company. There are reams of complaints, it seems, and this company regularly neglects to send purchases.

Waudog is incredible & so are their products Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructive Lab puppy. One of the many products I purchased fid not survive but Waudog was very prompt in issuing a refund and suggesting another product that might suit my needs. They’re a great company!?

Misleading advertising Purchased the Glamour collar and leash set for my dog because it was advertised as flourecent, neon pink. It was not. I reached out to customer service and while they have been very kind and professional, no one will except a return/refund for the items I purchased that are still in its original packaging. Not particularly happy. Edit: After a little more communication, Waudog was willing to send a prepaid label and refund the purchase of the collar and leash. I am still out the $10 shipping to initially receive the item. Thanks

Terrible customer service for NOT the most durable leash After my Great Dane puppy chewed through the Evolutor dog leash, waudog would not refund or replace the leash without seeing a picture or the destroyed leash and even then required me to send it back to the company address for a replacement. They charged $13 shipping costs plus a $46 dollar leash and their customer service was terrible. This leash does not hold up to heavy chewing and waudog only reluctantly honors the lifetime warranty. Get a different leash and don’t buy from waudog