Customer Service Sucks! I've been trading with Tastytrade since 2017. Although I do like their platform I have found their fills to be fairly poor versus Schwab's who I find exceptional. The worst thing I find about Tastytrade is their customer service. When you call them for ANYTHING expect to wait several minutes before a live person answers your call. So if you're trading and need to speak to someone quickly good luck because it won't happen and they could care less. They recommend to EMAIL their support team. What a joke! I see on the reviews their basic reply is "Thanks for your review and sorry to hear about your experience!" hahaha Just don't ever expect any changes. When calling them in February, I finally got so fed up with their customer service that I transferred 95% of my money to my Schwab account. I kept some money in there so I can use their option chain as it is very easy to read versus other platforms including Schwab's thinkorswim platform. But Tastytrade's customer service couldn't lick Schwab's boots when it comes to customer service. Tastytrade has to be the worst in regards to customer service of any legitimate broker around.

Excellent customer service Excellent customer service. Never had to wait more than an hour (worst case) for resolution of issue. As a long term user (since 2018), TT has been reliable both from a technical as well as support perspective.

You better be thankful if your… You better be thankful if your application gets rejected by these scams. They are not ashamed to show the vulture photo on their website. This company is so FANCY and is the worst nightmare for investors. They pretend to educate you in a lot of useless and nonsensical tastylive. Sosnof has the vibe of a scammer. They will not educate you on the most critical or dangerous parts or about how their app works and why their app is failing. They spend a lot on marketing to lure and deceive investors and not fix their sketchy app and these people are plain scammers no care for their investors but just want to get your money in many deceptive ways.

Great detail in response. Stephen was very helpful and answered my question in a timely manner. He went above and beyond in answering my question with great detail and summarized it in a follow up email.

Extremely Responsive and Quick Help When Needed Both times I chatted with the help desk it was immediately responded to and both experts were extremely helpful and knowledgeable. Tastytrade is a great experience all around!