Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

Oleg Baranov funds from… very bad company transferred funds from American banks a week ago, they are not in the account with this bad company and do not return the money back to the account I am very dissatisfied with this company and do not recommend anyone to use it, run away from here

Excellent phone support Every time I need a little assistance with the super secure site - changes, updates, anything (non investment related, of course), the CS team is prompt, kind, thorough and exceptional with their help. Highly recommend.

Bitcoin IRA Phone Support Helped Me Out! I needed to transfer cash from a personal IRA to my Bitcoin IRA. I had trouble setting up the transfer and Leslie Means came up with a workaround for my issue. Leslie was so nice, very accommodating and professional and we had it done very quickly. Transferring money in order to make investments needs to be done quickly and efficiently and Leslie Means at Bitcoin IRA was on the ball and got it done. I really appreciate the quick service!

Great Customer Service I want to give a shout out to Alex Hill and Leslie Anna Means . Both were very helpful and caring . Alex worked with me to clarify fees and Leslie Anna couldn’t have been nicer to me in helping me with a transfer . I will be recommending Bitcoin IRA to anyone interested in investing in Cryptocurrency and keeping their assets safe.