Customer Service Representative Customer Service Representative, Leslie Means was absolutely amazing! She assisted me with all of my questions wit thorough and thoughtful answers. Leslie is extremely knowledgeable and resourceful. I sincerely appreciate Leslie being a great listener to detail and being a well rounded problem solver. Great vibes! Thank you once more for everything. It’s truly appreciated. Sometimes, it’s the little things in life that matter the most. Keep smiling Leslie!!! The word could use more people like you.

Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

Unresponsive to email as of 20 May 2022, I have yet to get a reply from an email sent 4 days ago. Not impressed with service or responsiveness. They will take your money with no issues but when it comes to moving money out, THEY MAKE YOU JUMP THROUGH MANY HOOPS.

Bitcoin IRA Convert Moved my account here earlier this year because the crypto ira company I was using prior was just terrible. Cheap in, cheap out. Happily, I have been nothing but impressed so far with BitcoinIRA. Here is a run down of my experience for other folks... Pros- 1. Customer Service is the best in the game! i cant say enough about that. Real humans who can actually answer the phone, help out, and are overall friendly folks. Imagine that!!! 2. Security is the best in the game too!. Pretty obvious, and wish i would have done my homework earlier. But cold storage wallet providers are NOT all created equal. - the company i was with was compromised and it was awful. Not just because I couldnt log in, but also because there was no one to talk with. Luckily my crypto was saved, but headache and anxiety was definitely not worth the stress Con- 1. Fees: Yes they are more expensive than the others out there, and i think that is why i was lured away initially. This is the only ding i can give BitcoinIRA. HOWEVER, after my previous experiences/scares with the other company, Id much prefer to pay a little more knowing that my crypto will be here when i want it.

Oleg Baranov funds from… very bad company transferred funds from American banks a week ago, they are not in the account with this bad company and do not return the money back to the account I am very dissatisfied with this company and do not recommend anyone to use it, run away from here