Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

I've been with Bitcoin IRA since May of… I've been with Bitcoin IRA since May of 2021. Their most valuable asset is the live customer service, a rare commodity these days. I have called many times and have never had poor service. They answer the phone promptly and are some of the most friendly folks I've had the pleasure to talk with. They truly care about providing the best service available. I enjoy the APP and it's ability to allow me to set alerts when a coin reaches a certain desired price so I may jump in and buy/sell immediately. As I understand it they intend to provide limit orders in the future, so until that happens this is the next best thing! I have read other reviews of people disappointed in the fees, but that is just like anything else. If you want quality, you are going to pay a bit more for it. I'm willing to do that because security is my number one issue, especially with cryptocurrency. Why would anyone compromise on that with a retirement account? All in all, this is the best company I have seen out in the self-directed crypto retirement account world and I consider myself fortunate to have found them!

Great Customer Service I want to give a shout out to Alex Hill and Leslie Anna Means . Both were very helpful and caring . Alex worked with me to clarify fees and Leslie Anna couldn’t have been nicer to me in helping me with a transfer . I will be recommending Bitcoin IRA to anyone interested in investing in Cryptocurrency and keeping their assets safe.

My wife has a bene IRA and Leslie Means… My wife has a bene IRA and Leslie Means was very kind and courteous in getting her issue resolved. The problem was not with Bitcoin IRA but with digital trust. And Leslie got it resolved. Very much appreciated.

Unresponsive to email as of 20 May 2022, I have yet to get a reply from an email sent 4 days ago. Not impressed with service or responsiveness. They will take your money with no issues but when it comes to moving money out, THEY MAKE YOU JUMP THROUGH MANY HOOPS.