Customer Service Representative Customer Service Representative, Leslie Means was absolutely amazing! She assisted me with all of my questions wit thorough and thoughtful answers. Leslie is extremely knowledgeable and resourceful. I sincerely appreciate Leslie being a great listener to detail and being a well rounded problem solver. Great vibes! Thank you once more for everything. It’s truly appreciated. Sometimes, it’s the little things in life that matter the most. Keep smiling Leslie!!! The word could use more people like you.

Consumer-Focused Personable, knowledgeable, and efficient customer service. Reps go to great lengths to assure client satisfaction. Website very consumer-friendly. Highly recommend.

Scammers that will steal your… Scammers that will steal your retirement with fee’s 4% trading fees, monthly custodial fees, $300 fee to close an account with a lot of hoops to jump through. Complete scammers also very similar to Prime Trust IRA which scammed people out of retirements and filed bankruptcy.

Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

BITCOIN IRA has their act together BITCOIN IRA has their act together. Their processes to make things happen quickly are 1st Class. When you call, they answer and move quickly.