Customer Service Representative Customer Service Representative, Leslie Means was absolutely amazing! She assisted me with all of my questions wit thorough and thoughtful answers. Leslie is extremely knowledgeable and resourceful. I sincerely appreciate Leslie being a great listener to detail and being a well rounded problem solver. Great vibes! Thank you once more for everything. It’s truly appreciated. Sometimes, it’s the little things in life that matter the most. Keep smiling Leslie!!! The word could use more people like you.

great service, great security, very hands on Setting up the account was very easy. Had a very experience individual walk me through all the steps and next steps for opening my account and how to operate it. After I finished with the first person the customer support rep guided me through all the processes and even assisted with transferring my funds. They also, mentioned their great security for storing my crypto which was important to me since i don't know much about how to hold/store crypto. overall great experience

Unresponsive to email as of 20 May 2022, I have yet to get a reply from an email sent 4 days ago. Not impressed with service or responsiveness. They will take your money with no issues but when it comes to moving money out, THEY MAKE YOU JUMP THROUGH MANY HOOPS.

Bitcoin IRA is #1! First off, I've been a client since 2017. I have had nothing but a great experience with Bitcoin IRA. The staff is always there for you and that is important to me. I've read about other companies being hacked and this is why I feel even more secure with this company. Thank you Bitcoin IRA... to the moon!

Consumer-Focused Personable, knowledgeable, and efficient customer service. Reps go to great lengths to assure client satisfaction. Website very consumer-friendly. Highly recommend.