Superb Staff In a word ~ "superb" staff. Inexplicitly, my attempt at changing my email address and password prevented logging into my account at an inappropriate time (during an acquisition). Due to the proactive actions of Leslie Means and the tech skills of Ricardo Esteban Villarreal the problem was quickly resolved. Leslie followed up to ensure that I was able to make trades. What sets these two individuals apart ~ Leslie's genuine empathy (at a "trying time"), her resourcefulness and tenacity; and Ricky's friendliness and critical thinking. I have already recommended BitcoinIRA to a client of our law firm.

Excellent phone support Every time I need a little assistance with the super secure site - changes, updates, anything (non investment related, of course), the CS team is prompt, kind, thorough and exceptional with their help. Highly recommend.

Complex Login Issues Today, I loaded the Bitcoin IRA app onto my cell phone. No matter how often I attempted to log onto the site, I was refused entrance. Out of frustration, I phoned Bitcoin IRA in search of assistance. I was fortunate enough to have my call answered by Leslie Means. Leslie is ,both, a pleasant and patient customer service representative . I explained my situation and ,together, we worked to unravel the login mystery. To make a long story short, after an exhaustive amount of time and effort, we found that the problem had arisen when I first opened my account. I had initiated my online account with my PRIMARY email address when at the time, I was unable to SEND any correspondence by using that email address. Thus, in order for me to forward needed documents, it necessitated my creating another email account which would afford me the ability to send needed documents to finalize the account setup. Hence, by doing so, Bitcoin IRA had much of my paperwork tied to my SECONDARY email address (,the one which enabled my ability to forward necessary documents, ) when, as previously stated, I had setup my online access by using my "restrictive" PRIMARY email address. Therefore, my initial email issues had generated confusion on Bitcoin IRA's side.....MY FAULT, not their's ! It took Leslie and myself a fair amount to unravel the issues which had created this dilemma. However, Leslie never indicated any level of impatience and continually projected pleasantness throughout our conversation. She consistently displayed professional competency and a sincere desire to assist in resolving the issues.

great service, great security, very hands on Setting up the account was very easy. Had a very experience individual walk me through all the steps and next steps for opening my account and how to operate it. After I finished with the first person the customer support rep guided me through all the processes and even assisted with transferring my funds. They also, mentioned their great security for storing my crypto which was important to me since i don't know much about how to hold/store crypto. overall great experience

I've had an account since 2018 and… I've had an account since 2018 and could not be happier with my decision. I have watched other crypto IRA companies struggle with security risks and/or be shut down completely. During that time Bitcoin IRA hasn't had a single security or regulation issue.