Painful and unpleasant process Painful and unpleasant process. Loan officer - Cheryl was uncommunicative, changed rates multiple times, and could not delivered rate as originally quoted. The whole process was painful, and almost missed closing and funding deadline. Would NOT recommend anyone to use NAF.

Excellent Loan Officer My loan officer, Keith Bradley, was extremely helpful, patient and knowledgeable. He is a true professional and made the stressful loan process easy.

Miss handling of insurance check I sent an insurance check to be co-signed and direct deposited to bank account. Check was not direct deposited. They mailed the check back, which was fully endorsed. Now I have hope the check is not fraudulently deposited. After two phone calls and talking to a supervisor. No one can tell me why check was not deposited and my phone number was on the form for processing.

Would Definitely Recommend Brandon was very helpful and supportive throughout the entire process. He would call to check in and keep us updated when anything would change and went out of his way to make sure our transaction was successful.

DO YOUR OWN RESEARCH OR DON'T HIRE THIS COMPANY This company gave us an inflated amount of our home's value when we were trying to get a loan. We followed all of the company representative's suggestions and paid $1K toward a credit card to bring our credit score a bit higher, and then $540 for an appraisal - our home value came in low and the loan fell through - after paying out more than $1500! Very disappointing and totally avoidable if our home value had been accurately measured at the onset. My experience was that they were very friendly and confident up front but in the end, it was like, "oh well." If you hire this company, do your home value research yourself, including determining the comps in your area over the past 6 months.