Miss handling of insurance check I sent an insurance check to be co-signed and direct deposited to bank account. Check was not direct deposited. They mailed the check back, which was fully endorsed. Now I have hope the check is not fraudulently deposited. After two phone calls and talking to a supervisor. No one can tell me why check was not deposited and my phone number was on the form for processing.

Dean and the New American Funding Team… Dean and the New American Funding Team provided me with the process and helped me lower my monthly payment for the loan. Dean was on top of his game continually keeping me appeased with the process and where it stood in the grand scheme of things. He provided me with valuable feedback, options as well as acting as the liaison between me and the rest of the Mortgage process teams.

Do Not Refinance With NAF My mother and I worked with our local NAF broker for 2 years and 23 days to obtain a refinance on my mother's home to make necessary improvements to allow her to remain in her home at her age. We were initially told "This will close very quickly, easy refinance." With every day, a new promise never delivered. Communications were non-existent unless I initiated contact. Promise after promise of closing followed by excuse after excuse of why it wouldn't happen that day. This broker promised us we were close to closing and would be safe to start renovations as the money would be in our hands in 3 - 7 days. Needless to say, after 750+ days of my constant badgering, there still is no closing, no money and my 80 yo mother has moved out of her home of 25 years having spent 15K that she didn't have for partial renovations; unable afford the remaining things needed. Do not trust this company, period. Their computer systems are trash (according to the majority of excuses over the last year) and employees/vendors do not care about anything that doesn't bring in big money for more diamonds and LV bags.

Everything was great Everything was great! Kyle was cordial and professional. He made sure to contact me various ways anytime a change came up to make sure I always knew everything. His entire team was timely and I closed in less than 45 days, and he called to congratulate me once I closed! I highly recommend this lender.

Excellent communication Kat was extremely helpful every step of the way. She was always available to answer my questions. She was instrumental in helping a first time home buyer learn the jargon of the industry. Her top notch service kept the entire process mostly stress free. Thanks Kat!