I had been working for months trying to… I had been working for months trying to get a loan for my house with another place and new American gave me a call and changed everything, they were beyond helpful answering all my questions as this was my first time buying a house. They were amazing and so helpful. Kat was always there if I had a question or a concern. I’ll definitely be recommending them to others. They made it so easy.

Excellent Loan Officer My loan officer, Keith Bradley, was extremely helpful, patient and knowledgeable. He is a true professional and made the stressful loan process easy.

Miss handling of insurance check I sent an insurance check to be co-signed and direct deposited to bank account. Check was not direct deposited. They mailed the check back, which was fully endorsed. Now I have hope the check is not fraudulently deposited. After two phone calls and talking to a supervisor. No one can tell me why check was not deposited and my phone number was on the form for processing.

Outstanding service Chris and team are out standing 10 stars

Rick Stevens is exceptional Rick Stevens made this process, painless and stress free. He explained everything thoroughly. I wasn't confused at any time. I appreciate Rick and Heather's patience and understanding during our first refinance.