They are very polite and kind They are very polite and kind. I appreciate them helping me

The customer service department is a… The customer service department is a pleasure to work with. Professional, competent and efficient.

Incorrect Tax Forms I have a home improvement loan with them (sold from another servicer). They sent the 1098 in a timely fashion, and I filed. On 04/07, they sent an "ammended" 1098. This was too late to take care of prior to 04/15, and it will cost me money to re-file. They can't even keep track of how much interest I paid. Incompetent.

This company disrespects seniors This company disrespects its clients It does not account for phone payments even though they have Been made in a timely manner They are now refusing my payments saying i am in forclosure I have faithfully made payments Recording them as they are made by phone They have failed to send statements as requested until Most recently after i spoke to A HUD REPRESENTATIVE. I requested a statement after my complaint and they sent it I meet with a rep next week This company is the worst you cant rely on your communications being responded to leading to a critical situation as it applies to mortgage payments made by phone. I am a senior and I am angry This is serious

The girl was kind The girl was kind, informative and actually helped me more then I expected