The agent was professional and… The agent was professional and knowledgeable and gave me the information I needed. Your phone menu is too long

My SLS representative listen and made my anxiety disappear. I was feeling anxious when making this call; and thankfully my SLS representative, Justin, was professional, confident and kind. He did not rush me off the phone or cut me off; and his answers to my questions showed he took the time to actually listen. When I ended the call my anxiety was gone because my representative cared.

Incorrect Tax Forms I have a home improvement loan with them (sold from another servicer). They sent the 1098 in a timely fashion, and I filed. On 04/07, they sent an "ammended" 1098. This was too late to take care of prior to 04/15, and it will cost me money to re-file. They can't even keep track of how much interest I paid. Incompetent.

This company disrespects seniors This company disrespects its clients It does not account for phone payments even though they have Been made in a timely manner They are now refusing my payments saying i am in forclosure I have faithfully made payments Recording them as they are made by phone They have failed to send statements as requested until Most recently after i spoke to A HUD REPRESENTATIVE. I requested a statement after my complaint and they sent it I meet with a rep next week This company is the worst you cant rely on your communications being responded to leading to a critical situation as it applies to mortgage payments made by phone. I am a senior and I am angry This is serious

Great customer service I called concerning a payment that I made that had been posted differently than I desired. The representative was able to easily take care of the issue. Plus I wasn't on hold on the phone forever like any other place you try to call.