This Is Customer Service! The agent was entirely attentive to my query, and as such, he quickly made the calculations and confirmed what our new monthly payment would be once I paid the escrow shortage in full! Though the wait-time was about 35 minutes, answering my questions only took about 4 minutes.

Great customer service I called concerning a payment that I made that had been posted differently than I desired. The representative was able to easily take care of the issue. Plus I wasn't on hold on the phone forever like any other place you try to call.

The representative was EXCELLENT The representative was EXCELLENT! I have not experienced so much patience from anyone in decades. She sent us a document of which she walked us through step by step. I fell in love with customer service again. I have hated it for years because I feel some people do not have the right fit for the job. But not this one, she was awesome.

A friendly informative talk about my morgage The company has well trained agents who can manage to explain any doubt you may have related to your morgage.

Comerica is not always good, Comerica is always great. I’m working on building a relationship with a Comerica bank in San Antonio as I’ve just moved. Comerica bank employees in Houston helped me contact the right group in the loan department. I use the internet when I can, it has a great user interface Employees have always helped me when I had an issue. The house loan went well. The loan requirements were actually good for me. Comerica made sure I knew what items were being reviewed with the seller. The loan specialist kept me from making a potential mistake.