Patient and Courteous With Total Auto Protect the phone conversation was very helpful and pleasurable. The representative even helped me get my bill paid in 2 payments,within a certain time frame of course. They were very patient with me and knew I wanted the maintenance contract or needed the contract.The price was definitely right and workable they take care of you and prices are so reasonable. I haven't had to use it yet but it all sounds so easy.

Great service and Explenations I found out about your CO on the WEB. I filled out a quote request and very soon, I mean minutes Jason called me. He was very informative, very knowledgeable and very courteous. What a pleasant experience. We did sign up for a plan after his excellent explanations of the program.

They have refused to cover almost… Despite buying their Premiere policy, they have refused to cover almost everything so far. Their favorite excuse is to say everything is normal wear and tear. Washer jet hoses broken on a 9 year old car? Normal wear and tear. Wheel bearing gone out? Normal wear and tear, despite wheel bearing specifically being listed as covered on my policy. What a waste of money this was. I will be contacting the BBB.

Absolute Scam and a waste of thousands Will absolutely not cover anything for you. Do NOT purchase anything through this company. Keep your money and either go with a different company or save it to pay for your repairs yourself because that is what you are going to end up doing. I took my car in and was told the Ball Joints are leaking and are failing. I looked at my welcome packet and it lists that ball joints are covered. My service advisor called and told Total Auto Protect that my ball joints were leaking and are failing. They said it is listed as covered and he will get a response within 24-48 hours. He never received a call. I called myself at 47 hours and was transferred to a person who has 0 contact with total auto protect. She took my name and number down and said someone will give me a call back within 24 hours, never got a call back. She also advised that I send an email to claimsattotalautoprotect.com, I sent 2, and still no response. I called at the 60 hour mark and was told that my service advisor would receive a call later that day, they were sorry it was taking so long and they had system issues, and that they had the approval, he never did get a call. I called total auto protect again at 72 hours and was again told that they had the answer and that they were having system issues and they will call later today. I told the guy no, you will call right now because you told me that exact same excuse yesterday. Maybe that made him mad, I don't know. But he then actually called the service advisor and told him it was denied because he said Worn ball joints are not covered. My service advisor told Total Auto protect that he never said they were worn, he said they were failing and leaking. The total auto protect guy just said well, we don't cover worn and it is denied. I now have called multiple times and they will no longer answer the phone so I believe they can see my phone number and are ignoring it. Waste of $2,586 for absolute terrible customer service, no coverage, and they just literally stole money.

Sam Tayor was exceptional not only about company but in making sure I understood the company and the product. Sam Tayor was exceptional not only about the product but taking the time to answer all my questions. He stayed on the phone until the process was complete and walked me through all the steps. He was very professional in answering about competitors without being negative.