John Myers was incredible! John Myers was incredible! He was Professional, Knowledgeable and very easy to speak with, he also made sure we were taken care of and actually cared about our concerns which is not very common these days. Employee's like him are not easy to find, keep this young man at all costs!!!

Absolute Scam and a waste of thousands Will absolutely not cover anything for you. Do NOT purchase anything through this company. Keep your money and either go with a different company or save it to pay for your repairs yourself because that is what you are going to end up doing. I took my car in and was told the Ball Joints are leaking and are failing. I looked at my welcome packet and it lists that ball joints are covered. My service advisor called and told Total Auto Protect that my ball joints were leaking and are failing. They said it is listed as covered and he will get a response within 24-48 hours. He never received a call. I called myself at 47 hours and was transferred to a person who has 0 contact with total auto protect. She took my name and number down and said someone will give me a call back within 24 hours, never got a call back. She also advised that I send an email to claimsattotalautoprotect.com, I sent 2, and still no response. I called at the 60 hour mark and was told that my service advisor would receive a call later that day, they were sorry it was taking so long and they had system issues, and that they had the approval, he never did get a call. I called total auto protect again at 72 hours and was again told that they had the answer and that they were having system issues and they will call later today. I told the guy no, you will call right now because you told me that exact same excuse yesterday. Maybe that made him mad, I don't know. But he then actually called the service advisor and told him it was denied because he said Worn ball joints are not covered. My service advisor told Total Auto protect that he never said they were worn, he said they were failing and leaking. The total auto protect guy just said well, we don't cover worn and it is denied. I now have called multiple times and they will no longer answer the phone so I believe they can see my phone number and are ignoring it. Waste of $2,586 for absolute terrible customer service, no coverage, and they just literally stole money.

Matthew was helpful in explaining items… Matthew was helpful in explaining items covered in my contract and was patient in answering all my questions. When i called back to go over a few things he was once again knowledgeable and well versed in regards to my vehicle. I would recommend him for your service contract needs.

I bought coverage for my Bentley I bought coverage for my Bentley. My Privacy Shade motors for my rear passenger windows stopped working. I was told they were not covered. But since this was my 1st claim they reimbursed my diagnostic fee of $500.00. Jeff said they did this "so that my 1st experience was a good one"! WOW! I and Bentley of Seattle are Impressed! "Total Auto Protect Is The Best Damn Customer Service In This Extended Warranty Industry"!

Auto Warranty/Service Extension made easy! Had been shopping around to get a warranty/service extension contract for my 2019 Mustang. Spoke and emailed with Sam Taylor at Total Auto Protect and worked out a coverage plan tailored to what I felt was a good balance between service & price. I am in hopes I do not have to use it, but the peace of mind of having it is totally worth it to me.